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MUKESHTAIVAL
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Message 1 of 2
87
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HP Recommended

wifi and bluetooth not work

D5F44PA
Microsoft Windows 10 (64-bit)

MY DEVICE ID BD14B2C3-96C7-4B8D-A105-E150BE1E3CFA

PRODUCT ID 00327-60000-00000-AA697

OS WINDOW 10 SINGLE LANGUAGE 64BIT

SERIEL NO [edit]

PRODUCT NO D5F44PA

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Message 2 of 2
66
Flag Post
HP Recommended

wifi and bluetooth not work

Hi
First:- Turn off the computer, press and hold the PWR button for 4 seconds.

Then - Leave only keyboard and mouse connected, disconnect all externally connected
devices such as Docking Station, USB storage devices, displays, and printers.
Unplug the AC adapter from the computer.

Next - Press and Hold the Power button for 15 seconds to Hard Reset.
Rinse and Repeat

NOW begin checking/testing/proving the Hardware is fit for purpose.
Power on your PC, press ESC (repeatedly), then F2 at the prompt.
Choose System Tests (Fast Test does a 4 minute hardware check).
AND/OR
HOW DO I USE DIAGNOSTICS?

HP PC Hardware Diagnostics Windows is a Windows-based utility that allows you to run diagnostic tests to determine if the computer hardware is functioning properly. The tool runs within the Windows operating system in order to diagnose hardware failures. HP PC Hardware Diagnostics Windows comes pre-installed on new HP computers, but if not on yours, download here:- http://ftp.hp.com/pub/softpaq/sp93001-93500/sp93457.exe

HWT WiFI.png

Wireless Connectivity
Bluetooth
802.11b/g/n

 

690020-001SPS-WLAN 802.11 BGN RL HMC 1x1

 

No W10 drivers available from HP directly.

 

https://h30434.www3.hp.com/t5/Notebook-Wireless-and-Networking/I-can-t-download-wifi-driver-in-windo...

Little Boy Blue, come blow your horn.


Lil_Boy_Blue
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