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Nosa_7
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Message 1 of 2
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Flag Post

wifi button disappears

HP Recommended
Pavillion 360 convertible 14
Microsoft Windows 10 (64-bit)
Today1607367427985760605237928010996.jpg

I opened my 360 and the WiFi had just dissapeared. There is no WiFi key visible that I can see on the Key pad. There is an Airplane key but no WiFi on the keyboard and now no longer a gray box for WiFi the screen either. I have tried trouble shooting and the responses I get are:

 

There might be a Problem with the driver for the Wi-Fi adapter

A Network cable is not properly plugged in or may be broken.  

 

I am using the Hot Spot on my phone and know it to be functioning, but none the less, there are no networks or even Wi Fi Visible! 

 

Someone else had a similar problem solved but i wanted to ask myself so i dont make any mistakes. Laptop is not even a month old. Prompt response will be appreciated.

1 REPLY 1
banhien
Level 19
Level 19
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Message 2 of 2
Flag Post
HP Recommended

@Nosa_7 

 

What EXACTLY is your Pavillion 360 convertible 14 ?  Please use the following way to find out the model/product of your machine


              https://support.hp.com/us-en/document/c00033108


Please do NOT post its Serial number (s/n).


Regards.

BH
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