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- HP Community
- Notebooks
- Notebook Wireless and Networking
- wifi button disappears

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12-07-2020 11:59 AM
I opened my 360 and the WiFi had just dissapeared. There is no WiFi key visible that I can see on the Key pad. There is an Airplane key but no WiFi on the keyboard and now no longer a gray box for WiFi the screen either. I have tried trouble shooting and the responses I get are:
There might be a Problem with the driver for the Wi-Fi adapter
A Network cable is not properly plugged in or may be broken.
I am using the Hot Spot on my phone and know it to be functioning, but none the less, there are no networks or even Wi Fi Visible!
Someone else had a similar problem solved but i wanted to ask myself so i dont make any mistakes. Laptop is not even a month old. Prompt response will be appreciated.
12-07-2020 12:49 PM
What EXACTLY is your Pavillion 360 convertible 14 ? Please use the following way to find out the model/product of your machine
https://support.hp.com/us-en/document/c00033108
Please do NOT post its Serial number (s/n).
Regards.
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