• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
HP Recommended
Pavillion 360 convertible 14
Microsoft Windows 10 (64-bit)
Today1607367427985760605237928010996.jpg

I opened my 360 and the WiFi had just dissapeared. There is no WiFi key visible that I can see on the Key pad. There is an Airplane key but no WiFi on the keyboard and now no longer a gray box for WiFi the screen either. I have tried trouble shooting and the responses I get are:

 

There might be a Problem with the driver for the Wi-Fi adapter

A Network cable is not properly plugged in or may be broken.  

 

I am using the Hot Spot on my phone and know it to be functioning, but none the less, there are no networks or even Wi Fi Visible! 

 

Someone else had a similar problem solved but i wanted to ask myself so i dont make any mistakes. Laptop is not even a month old. Prompt response will be appreciated.

1 REPLY 1
HP Recommended

@Nosa_7 

 

What EXACTLY is your Pavillion 360 convertible 14 ?  Please use the following way to find out the model/product of your machine


              https://support.hp.com/us-en/document/c00033108


Please do NOT post its Serial number (s/n).


Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




>
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.