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- HP Community
- Notebooks
- Notebook Wireless and Networking
- wifi button

Create an account on the HP Community to personalize your profile and ask a question
02-18-2017 12:52 PM
Solved! Go to Solution.
Accepted Solutions
02-25-2017 08:24 AM
Hi @khushpreet0001,
As @Rainbow23, is out of office for the day, I am jumping in to assist you here. If the wifi is working fine and you are able to connect to the network and go online with this notebook, then the wifi key which is usually the F12 key on most modern HP notebooks is faulty, or not lit. If it is not lit or does not work does not work, then it is a physical issue with that key.
I would request you to contact Hp phone support to get the situation corrected. Steps to contact Hp phone support:
Step 1. Open link: www.hp.com/contacthp/
Step 2. Enter Product number or select to auto detect
Step 3. Scroll down to "Still need help? Complete the form to select your contact options"
Step 4. Scroll down and click: HP contact options - click on Get phone number, Case number and phone number appear.
They will be happy to assist you immediately.
If the unit is under warranty, the manufacturer’s warranty should take care of it for you.
Hope this helps. I genuinely hope the issue gets resolved without hassles and the unit works great. 🙂 Please reach out for any issues and I'll always be there to assist you. 🙂
To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help.
this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles. 🙂
Take care now and have a splendid week ahead. 🙂
DavidSMP
I am an HP Employee
02-19-2017 11:42 AM
Hi @khushpreet0001,
Welcome to HP Forums, this is a great place to get support, find answers and tips, Thank you for posting your query, I'll be more than glad to help you out 🙂
As I understand the WiFi button isn't working,
Don't worry, though, as I have a few steps that will resolve your concern,
Step 1: Download an older version of the Intel graphics card: Click here
Step 2: If the above step works, you should be able to download the Nvidia driver as well.
Step 3: Download the latest version of the WiFi drivers by clicking here
Keep me posted for further assistance.
If the information I've provided was helpful, give us some reinforcement by clicking the solution and kudos buttons, that’ll help us and others see that we’ve got the answers!
Good Luck!
Regards,
Jeet_Singh
I am an HP Employee
02-20-2017 02:06 PM
Hi @khushpreet0001,
Thank you for replying,
I appreciate your time and efforts,
Don' worry as I have a few other steps to help you with this issue,
And here's the step by step guide for you:
1. Click the Start button, then click Run.
2. In the Run window, next to Open, type MSCONFIG.
3. Press the ENTER key.
4. In the System Configuration Utility window, click the Startup tab.
5. On the Startup tab, under Startup Item, ensure that there is a check in the HKserv checkbox.
NOTE: If HKserv is missing, reinstall the Hot-Key Utility application by clicking here
For windows 10 drivers: Click here (ignore the ads, 3rd party link has been sent to ensure your issue is fixed, I'm going beyond my way to help you and if you would like to give me virtual high five, Click on the purple thumbs up 🙂 )
If the above doesn't help, please create another User account as suggested earlier and try again.
Let me know how that pans out,
Feel free to post your query for any other assistance as well,
It's been a pleasure interacting with you and I hope you have a good day ahead.
If you wish to show appreciation for my efforts, mark my post as Accepted Solution.
And click on the Purple Thumbs up icon at the bottom of my comment.
Regards,
Jeet_Singh
I am an HP Employee
02-23-2017 06:38 PM
Thank you for your reply, I'll be more than glad to help you.
I understand that the issue still persists after following the steps provided in the previous interaction.
This issue could occur if the network drivers are not updated.
Please follow the link: Troubleshooting Your Wireless Network and Internet Connection (Windows 7)
Let me know if this works.
You have a good day ahead.
02-25-2017 08:24 AM
Hi @khushpreet0001,
As @Rainbow23, is out of office for the day, I am jumping in to assist you here. If the wifi is working fine and you are able to connect to the network and go online with this notebook, then the wifi key which is usually the F12 key on most modern HP notebooks is faulty, or not lit. If it is not lit or does not work does not work, then it is a physical issue with that key.
I would request you to contact Hp phone support to get the situation corrected. Steps to contact Hp phone support:
Step 1. Open link: www.hp.com/contacthp/
Step 2. Enter Product number or select to auto detect
Step 3. Scroll down to "Still need help? Complete the form to select your contact options"
Step 4. Scroll down and click: HP contact options - click on Get phone number, Case number and phone number appear.
They will be happy to assist you immediately.
If the unit is under warranty, the manufacturer’s warranty should take care of it for you.
Hope this helps. I genuinely hope the issue gets resolved without hassles and the unit works great. 🙂 Please reach out for any issues and I'll always be there to assist you. 🙂
To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help.
this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles. 🙂
Take care now and have a splendid week ahead. 🙂
DavidSMP
I am an HP Employee
02-25-2017 10:40 AM
Hi @khushpreet0001,
It has been a fabulous experience working with you. 🙂 I thank you greatly for accepting this as a solution. 🙂 You've been simply amazing with you and thanks again for giving me the privilege to share this platform with you. 🙂
I hope the unit works great and stays healthy for a long time. 🙂
To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help.
Please take care, stay healthy, keep smiling big and do have a blessed year ahead. 🙂
DavidSMP
I am an HP Employee
07-07-2017 11:41 PM
hello. my tablet model is HP 8 G2 and the problem is that the wifi button also.. i cant open the wifi,it always says"turning wlan on" i wait and wait but still its turning wlan on.. pllsss help mee.. i post like a question like this but they didnt reply mee...