wifi/connection trouble

[Mary13044]

hi, theres a problem with my pc. ive had it for about 8 months, but it has been giving me trouble with the wifi. it suddenly disconects or appears with no connection even the other electronics in my house are perfectly fine. it started with videocalls, the connection just stops working and i have to reconnect manually. that was only in vc, then it started happening in my normal use of the pc. im doing literally ANYTHING and the wifi just stops working. it happens VERY often and is bothering me a lot. any solutions? ive tried literally everything. i have an HP 14 inch Laptop PC 14-em0000 () it says my operative system is windows 11 pro, idk what to do. 

[Paul0311]

You should post the Adapter that is in your laptop and the current driver version that is installed.

[zoey7886]

@Mary13044, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding WiFi Connection Issues! 

We're thrilled to have the opportunity to assist you and provide a solution.  

I'm sorry to hear you're experiencing WiFi connection issues with your PC. Here's a step-by-step guide to help troubleshoot this problem using HP Support Assistant and Windows options:

Troubleshooting WiFi Connection Issues

Update Drivers:

• Ensure all your drivers, especially the network drivers, are up-to-date. You can do this using HP Support Assistant:
  • Launch HP Support Assistant from the Start menu or from the task bar.
  • On the welcome screen, choose to install updates automatically if it's not already selected.
  • Navigate to the "My PC" section and check for updates under the "Updates" tab.

Windows Update:

• Perform a Windows Update to ensure your system is up-to-date with the latest Microsoft patches:
  • Click on the Start Menu and select Settings.
  • Go to Update & Security, and click on Windows Update.
  • Click on "Check for updates" and install any available updates.

Check Network Settings:

• Open Device Manager by right-clicking on the Start Menu and selecting Device Manager.
• Look for Network adapters, right-click on your WiFi adapter, and choose "Update Driver Software."
• Choose to search automatically for updated driver software.

Network Troubleshooter:

• Run the Windows Network Troubleshooter to check for issues:
  • Go to Settings > Network & Internet > Status.
  • Select "Network troubleshooter" to begin the diagnostic process. 

Hope this helps! 

Take care, and have an amazing day!  

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Regards,