wifi connections not available

steveitss · ‎10-20-2020

I have a linksys router, The wireless (both 2.4 and 5 Ghz) were working fine until the start of this week. Now everything works fine except on my laptop. I have followed all of the procedures, updated drivers, etc. as defined on the HP Support site. The wireless appeared for about 15 seconds and now doesn't work again. The only step I haven't taken is to reset my PC back to the status it was a week ago. Seriously? I've seen plenty of posts on this and no resolution.

The_Fossette · ‎10-25-2020

@steveitss

I reviewed your post and I understand that you are facing issues with the wireless connection on your computer.

Don’t worry, I assure you I will try my best to get this sorted.

Follow the below steps and check whether the issue is resolved.

Powercycle the network:

1. Shut down your notebook.

2. Unplug the power to your router.

3. Unplug the power to your modem.

4. Wait at least 45 seconds.

5. Plug in the modem, and wait for it to come back online.

6. Plug in the router, and wait for it to come back online.

7. Turn on your notebook, and test your connection.

Reset the TCP/IP settings on your PC:

1. Go to your start screen/menu and type CMD.

2. Right click on the command prompt icon and chose Run as administrator.

3. In the window that opens type "netsh int ip reset resetlog.txt" without quotes, and press enter.

4. Restart your PC and test.

It may also help to reset the winsock catalogue:

1. Go to your start screen/menu and type CMD.

2. Right click on the command prompt icon and chose Run as administrator.

3. In the window that opens type "netsh winsock reset" without quotes, and press enter.

4. Restart your PC and test.

Reinstall the network adapter drivers:

1. Download the drivers from here but do not run them yet.

2. Go to your start screen/menu and type Device Manager.

3. Expand Network adapters.

4. Right click on the wireless adapter and choose Uninstall.

5. Run the downloaded drivers from step 1.

6. Restart your PC and test.

Let me know how it goes and you have a great day!

P.S: Welcome to the HP Support Community 😊

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

steveitss · ‎10-27-2020

I'm afraid that none of the steps worked. What does work is when I:

1. Switch to Airplane mode

2. Ensure that wifi is OFF

3. Turn wifi ON.

My wifi networks appear. However, the 5Ghz connection sometimes doesn't appear, so I have to go through those 3 steps again, or even restart my laptop.

P.S. I think you need to be more specific about which driver to download. When I went to the Support link, every possible driver is listed.

USERdist203 · ‎10-28-2020

Go to your start screen/menu and type Network Reset

Click Reset now

Restart your PC and test

steveitss · ‎10-28-2020

Tried that (a couple of times). I'm afraid that I still have to switch to Airplane mode, and my 5 Ghz connection is still erratic.

The_Fossette · ‎10-29-2020

@steveitss

I recommend you follow the steps in the below article and check if it helps.

https://support.hp.com/in-en/document/c04649175