03-20-2017 12:34 PM
Bravo! I'm right there with you! I will never, and I mean NEVER, buy a HP product again! This issue has cost me many hours of frustration and annoyance for a product that is only 2+ years old.
My Gateway desktop lasted 12 years... yep, 12 YEARS!!
Good luck with your new purchase!
03-22-2017 02:22 AM
I have recently been experiencing the same problems (after about 2 trouble-free years), and decided that, rather than continue the struggle, I would invest US$5 (including next day delivery) via Amazon Japan to purchase a USB Wifi Adapter, which just plugs into a USB slot. It's very small (almost exactly the same size as the wireless mouse USB thing). There were several options, but I went with a TP-Link 150Mbps Wireless N Nano USB Adapter Model No. TL-WN725N. This cost me a shade over US$5 (Yen 695 at the current exchange rate, including free delivery), and there was an even cheaper one available. Also comes with a 3 year guarantee.
Plugged it in and I was online immediately after entering the password for my wifi network. It came with a disc but I didn't even need to use it to download a driver.
I will continue trying to rectify the problem but at least I can do it online (and without using a landline).
03-22-2017 04:37 AM
Sorry, not US$5, but US$6! In the US, I can see them for less than US$8 (also with free shipping). Not a lot to pay to get rid of a headache . . . .
03-22-2017 08:19 AM - edited 03-22-2017 08:38 AM
PragmaticS (POST #13!) held THE solution to all my problems. VIOLA! POOF! Simply solved.....I, Sir have been through HEL* trying to get this Realtek RTL8188EE 802.11 bgn Wi-Fi Adapter connection "thing" fixed. i hope people with this irritating horrible problem (including support techs!) find and heed your elegent and simple solution. You're a genius! Consider yourself patted on the back and taken for a friendly beer.
All my thanks.
04-13-2017 02:48 PM - last edited on 04-13-2017 02:53 PM by Omar-E
Hi everyone. I also unchecked the default box that "allows the computer to turn off this device (wi fi adapter) to save power". It worked for a couple of weeks and now I'm back to where I started,... Not connected and no connections available although my Kindle (which I'm on now) and my cellphone can connect to my Wi-Fi without any problems.
I called HP Corporate office and asked to speak to a case manager in light of the fact that many others are having this issue and HP refuses to acknowledge or correct the problem. The case manager was a very nice woman however the best she could do for me is send out a 'recovery media' for about $60. I told her that if I was going to spend any money, it would be for a differnt laptop - different brand altogether Apparently they don't care.
Sorry folks, wish I had better news to share.
04-14-2017 08:52 AM
I noticed that the HP Corporate phone number was removed from my previous post. I guess the moderators don't want HP consumers calling and getting answers. Isn't that called censorship? Another reason to purchase a different brand. Lovely HP, just lovely!
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- Troubleshooting Your Wireless Network and Internet Connection (Windows 7)
- Troubleshooting Wireless Network and Internet (Windows 8)
- HP PCs - Using Bluetooth Devices (Windows 10, 8)
- HP PCs – Computer Stops Responding or Becomes Very Slow After Connecting to the Internet (Windows 10, 8)