• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
HP Recommended
HP envy 360
Microsoft Windows 11

My wifi disappeared after windows 11 update. There is no wifi adaptor to update driver. I have reset network and restored computer to original status. Have tried the netsh fix in cmd and the airplane mode is grayed out so cant change but is off.

 

Have also removed update.

 

All my offline apps work, I just cant connect to the internet.

Please help

1 REPLY 1
HP Recommended

Hi @Noack 

 

Welcome to the HP support community.
 

I understand that you are facing Wi-Fi, I am glad to assist you

 

If the wireless adapter missing or not detecting, it could be an issue with the wireless card itself. 

 

Have you run a wireless card test on your computer?

 

Download and install the HP Hardware diagnostics tool from this link

?Once installed, shut down your computer.

\Wait for a minute. 

\Turn the computer On and keep tapping F2 repeatedly on startup to enter system diagnostics. 

\Select the component test and run a wireless test on your computer. 

Refer to this HP Article for assistance. 

 

If the test fails or does not detect the wireless card, you can try reseating the wireless module or contact our phone support to check on the service options available for your computer. 


If the test passes, restart your computer. 

 

Visit www.hp.com/drivers and the product number of your computer. 

Download and install the wireless adapter for your computer. 

 

Please perform these steps and Feel free to reply to your public post for any further assistance.


Thank you for being a Valuable Member of our HP Family.


Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.

 

-Regards.

 

 

Raj2111
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.