wifi disconnecting frequently

[vamsi99]

My wifi happily connects with my mobile hotspot, but whenever I connect with wifi networks it connects and disconnects automatically. it's a new laptop from day 1 I am facing this problem I thought updates will fix it but it doesn't. other laptops happily stay on that wifi network but this laptop disconnects automatically.

pls solve my issue

[ub6424]

Hello @vamsi99 

Sorry to hear that you are having problems ... I would like to help you.

Let me check your basic system configuration before you ride on the <wireless> wave ...

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/screenshot/paste following key/value pairs:

OS Name

Version

System Model

System SKU ( equals HP product number (p/n) )

Processor

BIOS Version/Date

BaseBoard Product

BaseBoard Version

(2) Start Windows <Device Manager>

- Expand <Network adapters>

- Expand <Other devices> ? (Those entries are for hardware for which Windows has not loaded a suitable driver)

--->>> Send screenshot

(3) Please report back

[vamsi99]

Model:

HP 14s-fq1089AU AMD Ryzen 3 

[ub6424 · Accepted solution]

Hello @vamsi99 

(1) Create Windows system <restore point>

How to Create a System Restore Point on Windows 10 or Windows 11

(2) Download and install BIOS Update

HP Notebook System BIOS Update (AMD Processors)

F.27 Rev.A

11.9 MB

Oct 24, 2022

Download

Why should you install the update ?

https://support.hp.com/us-en/document/ish_4123786-2338478-16

Quote: "

Updating the BIOS is recommended as standard maintenance of the computer. It can also help resolve the following issues:

• An available BIOS update resolves a specific issue or improves computer performance.
• The current BIOS does not support a hardware component or a Windows upgrade.
• HP Support recommends installing a specific BIOS update.

"

(3) Reboot

(4) Let BIOS be installed until it's completely done !

(5) Download and install / update

Realtek RTL8xxx Wireless LAN Drivers

1.0.0.208 Rev.S

Download

(6) Restart Windows

(7) Test your notebook

(8) Please report back

[vamsi99]

better than before but still sometimes disconnecting.Thank Youn For Your Response if the problem persists continuously I will revert back to you

[ub6424]

Hello @vamsi99 

The pleasure is mine !

Kind regards

[vamsi99]

 I observed 2 days but the issue has been the same as before. please provide other solution.

[ub6424]

Hello @vamsi99 

(1) What wireless access point ( brand / model ) do you use ?

(2) Wireless settings 2.4 and 5 Ghz ?

(3) Manual or Auto Channel ?

(4) Channel Width

2.4 Ghz	20 Mhz / 40 Mhz ?
5 Ghz	20 / 40 / 80 / 160 Mhz ?

[vamsi99]

pls refer this

[ub6424]

Hello @vamsi99 

(1) Change Channel to manual.

Manually test different channels. Often, surrounding WLAN access points use the same channel, which causes interference.

(2) Change Channel Bandwidth to 20 Mhz.

Please report back