wifi driver missing and unable to reinstall

[Bakercollective]

My HP Victus w/ Windows 11 repeatedly loses the wifi driver. I have previously rolled back updates to resolve. Now this option isn't working. I have tried re-downloading the Mediatek wifi driver from the link from a related article on this board, as well as trying a driver directly from the HP site and neither will work after install (can't even find them). I have reset my computer to default settings and still no dice.

Please advise. Thank you.

[Nal_NR]

Hi @Bakercollective,

Welcome to the HP Support Community. 

I'd be glad to help you! 

If your HP Victus running Windows 11 repeatedly loses the Wi-Fi driver, and previous solutions like rolling back updates or reinstalling drivers haven't worked, you can try the following steps to address the issue:

1. Check for Windows Updates

1. Update Windows:
   • Go to Settings > Windows Update.
   • Check for and install any pending updates. Sometimes, new updates can resolve driver compatibility issues.

2. Manually Install the Driver

Download the Correct Driver:

• Ensure you have the correct driver for your specific Wi-Fi model and Windows 11. Sometimes drivers for different versions or hardware revisions can cause issues.
• Visit the HP Support website and download the driver specifically for your HP Victus model.
• If the driver is not available on the HP site, you can check the MediaTek website for the latest driver for your Wi-Fi chip.

Install the Driver Manually:

• Open Device Manager (right-click on the Start button and select Device Manager).
• Locate the Network adapters section and find your MediaTek Wi-Fi adapter.
• Right-click on the adapter and select Update driver.
• Choose Browse my computer for drivers, and then Let me pick from a list of available drivers on my computer.
• Select the driver you downloaded and follow the prompts to install it.

3. Check for Conflicting Software

1. Disable Conflicting Software:
   • Sometimes third-party software or security programs can interfere with driver installation or operation. Temporarily disable or uninstall any such software to see if it resolves the issue.

4. Reset Network Settings

1. Network Reset:
   • Go to Settings > Network & internet > Advanced network settings.
   • Click on Network reset and follow the instructions. This will remove and reinstall all your network adapters and set everything back to default.

Please find the remaining steps in the next post. 

Hope this helps! Keep me posted for further assistance

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

[Nal_NR]

Hi @Bakercollective,

Please find the remaining steps below. 

5. Run Windows Troubleshooter

1. Network Troubleshooter:
   • Go to Settings > System > Troubleshoot > Other troubleshooters.
   • Run the Network Adapter troubleshooter and follow the on-screen instructions.

6. Check for Hardware Issues

1. Hardware Check:
   • If possible, use another Wi-Fi network or adapter to see if the issue persists. This can help determine if the problem is with the Wi-Fi adapter or the specific driver.

7. BIOS/UEFI Settings

1. Check BIOS/UEFI Settings:
   • Restart your computer and enter BIOS/UEFI settings (usually by pressing Esc, F1, F2, F10, or Del during startup).
   • Ensure that the Wi-Fi adapter is enabled in the BIOS settings.

8. Perform a Clean Boot

1. Clean Boot:
   • Perform a clean boot to rule out software conflicts:
     • Press Windows + R to open the Run dialog, type msconfig, and press Enter.
     • Go to the Services tab and check Hide all Microsoft services, then click Disable all.
     • Go to the Startup tab and click Open Task Manager. Disable all startup items.
     • Restart your computer and check if the Wi-Fi issue persists.

These steps should help you resolve the issue with the Wi-Fi driver on your HP Victus. If you encounter specific errors or issues, and none of the above solutions work, contact HP Support for further assistance.

Hope this helps! Keep me posted for further assistance

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.