wifi keeps disconnecting

[jeshwanth18]

hi, I brought a new laptop , since the same day wifi continuously keeps disconnecting . I have tried all the solutions to overcome the problem but I didn't found any solution ,

-I have updated my driver 

-I have installed BIOS 

-Un checked the power saving checkbox

tried all the solutions but I didn't found any solution . please help me with the solution. since it is a new laptop I got very irritated  on my laptop. 

[Echo_Lake]

@jeshwanth18
Thank you for posting on the HP Support Community.

Don't worry as I'll be glad to help,  I have a few troubleshooting steps we could try to fix the issue:  

Firstly let's perform wireless Module test:

Use the following steps to open the Component Tests menu.

1. Hold the power button for at least five seconds to turn off the computer.
2. Turn on the computer and immediately press Esc repeatedly, about once every second. When the menu appears, press the F2 key.
3. On the main menu, click Component Tests.
4. The Component Tests menu displays.
5. Wireless Module Test - This test checks that the BIOS detects the wireless module and that it is enabled.

To run the test, click the Wireless Module, and then click Run once.

• The Wireless Module Test takes 30 seconds to complete.

If the test passes, try these steps:

1. Restart your notebook.
2. During startup, press F10 repeatedly until the BIOS menu is displayed.
3. Once the BIOS menu is displayed, press F9 to restore factory defaults.
4. Select Yes to confirm.
5. Press F10 to save changes and exit.
6. Select Yes to confirm.
7. The computer restarts using the default settings.

After your computer has restarted once in Windows test your wireless connectivity. Try connecting to the Internet again.
 

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[jeshwanth18]

hi , i have tried but i didn't fond my problem is solved. After trying both the steps my wifi still frequently disconnecting.

[asmita6658]

@jeshwanth18

Appreciate you trying the steps. This looks like a hardware issue. I'd suggest you Contact HP in your region regarding the service options for your computer.

Have a great day! 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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