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wifi keeps dropping out

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HP ENVY touchSmart m6-k025dx sleekbook
Microsoft Windows 10 (64-bit)

so recently my wifi has been cutting out and losing connection a lot every day and i have tried everything like uninstalling the driver and reinstalling, restarting my pc, even reinstalling windows 10 pro twice but no difference ... and i know my wifi card works because sometimes it works super fast but then it cuts out, can someone give me help with drivers or anything. thank you

HP Support Agent
HP Support Agent
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@alex220 Greetings from the HP Community!


Have you noticed if the network connection fails when the notebook is switched to battery power (Disconnecting the adapter)? (If yes, Click here to troubleshoot the same)

If the issue persists or occurs at random moments, I recommend you Update the BIOS & the chipset drivers using the HP website: Click here to download using an Ethernet connection (if available)


Have you run a wireless card test on your computer?


Download and install the HP Hardware diagnostics tool from this link

Once installed, shut down your computer.

Wait for a minute. 

Turn the computer On and keep tapping F2 repeatedly on startup to enter system diagnostics. 

Select the component test and run a wireless test on your computer. 

Refer to this HP Article for assistance. 

If the test fails or does not detect the wireless card, it could be faulty.

If it passes the tests, install all available windows and HP updates using a wired network to resolve the issue.


Let me know how that pans out,

If you feel I was helpful, simply click on Accept as Solution to help the community grow,

That said, I will have someone follow-up on this to ensure you've been helped,

Just in case you don't get back to us, 

have a good day, ahead.

I am an HP Employee

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