-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Notebooks
- Notebook Wireless and Networking
- wifi not working

Create an account on the HP Community to personalize your profile and ask a question
03-24-2023 03:01 AM
i have HP Probook 640 g1 laptop my wifi is not working please provide met the link of wifi driver and the hardware id that shows is pci\ven_8086&dev_08b3&subsys_00708086
pci\ven_8086&dev_423c&subsys_12018086
please help me
03-24-2023 07:39 AM - edited 03-24-2023 07:40 AM
Hi:
Your notebook can't possibly have two Wi-Fi cards installed.
The first ID makes more sense as to what model Wi-Fi adapter came with your notebook--the Intel 3160 AC which was contemporary to that model series.
The second ID you posted is for a much older Intel WiFi Link 5100 wireless adapter which would not have come with your notebook.
For the pci\ven_8086&dev_08b3, you need this W7 driver:
Driver - HP ProBook 640 G1 Notebook PC | HP® Customer Support
For the pci\ven_8086&dev_423c, you can try this driver from the older model HP 6930p notebook in hope that it works.
Driver - HP EliteBook 6930p Notebook PC | HP® Customer Support