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HP Recommended
HP 14 Laptop PC 14-d5000 (4T800AV)

I have facing this issue in both Windows 11 and 10. It randomly disconnects and the laptop restart, I installed Linux still the Wi-Fi disconnected randomly. Can I replace with this card and not have this issue in the future https://www.amazon.ca/gp/product/B0C6LM8DTX/ref=ox_sc_act_title_1?smid=A37FHBMCAOCO4O&psc=1

 

Or this one

https://www.bestbuy.ca/en-ca/product/refurbished-good-intel-wifi-card-with-bluetooth-4-2-802-11-ac-w...

 

or this one

https://www.amazon.ca/gp/product/B07SL21GLL/ref=ox_sc_act_image_1?smid=A1Z99WVI0R6FNU&psc=1

 

WIFI info of my device

Realtek RTL8822CE 802.11ac PCIe Wireless Network Adapter
vendor: Hewlett-Packard driver: rtw_8822ce v: N/A port: 3000

7 REPLIES 7
HP Recommended

No Intel CNVI card will work in your notebook unless it came with one from the factory.

 

What Are the Intel® Integrated Connectivity (CNVi) and Companion...

 

That rules out the AX201 and AX211.

 

That leaves this one, which should work fine.

 

Intel AX200NGW 2.4Gbps 2400Mbps 802.11ax Dual Band NGFF M.2 Wireless Network Card, Intel AX200 WiFi ...

 

Have you tried updating the Realtek Wi-Fi card driver to the latest version HP has for the Realtek RTL8822CE?

 

2024.10.228.9   Dec 07, 2023

 

https://ftp.hp.com/pub/softpaq/sp150501-151000/sp150994.exe 

HP Recommended

Thank you for your instant replay and assistance on my issue. I am very greatful. I will like to know if this works on my laptop it's seems similar to me 

https://www.ebay.ca/itm/256039086567

Sorry for the trouble but I do not know about these things.

 

HP Recommended

You're very welcome. 

 

Yes, that card should work fine. 

 

A compatible AX200 card will have the L35282-005 SPS number. 

HP Recommended

Thank you so much. I will try that card after I receive and let you know about the outcome. Once again thank you sir.

HP Recommended

Anytime. 

 

Glad to have been of assistance. 

 

While you are waiting for the Intel card to arrive, see if installing that driver helps any.

HP Recommended

I upgraded the Wi-Fi card and installed Windows 11, but the issue persists. I don't know what to do now.

HP Recommended

Sorry that upgrading the wifi adapter didn't resolve the problem  

 

Unfortunately, I wouldn't know what the problem could be either. 

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