wifi signal

[prashanthchintu]

hello,

I was using HP 15-138AU since 1 month, my wifi signal is not stable i.e., it increases, decreases, disconnects some time.

some times even i am beside to my router, it not even shows 1 point.

"Broadcom BCM43142 802.11 bgn Wi-Fi M.2 Adapter" is the only driver suited my notebook.

"windows 7 ultimate 64 bit" is the operating system i was using.

Hoping you people will reply me a solution to this issue.

thanks,

pc

[Sparkles1 · Accepted solution]

Hi @prashanthchintu,

Welcome to the HP Forum! It is a fantastic site to find tips, suggestions, information and what has helped others.

I grasp that you have experienced issues with your Wi-Fi. Please try these steps provided in a post by @Great-Deku-Tree.

Here is a list of steps that commonly resolve issues with wireless connectivity.

First, we have a step by step guide to walk you through the troubleshooting process here:
Troubleshooting Your Wireless Network and Internet Connection

A second option, is to try these steps:
Powercycle the network:
1. Shut down your notebook.
2. Unplug the power to your router.
3. Unplug the power to your modem.
4. Wait at least 45 seconds.
5. Plug in the modem, and wait for it to come back online.
6. Plug in the router, and wait for it to come back online.
7. Turn on your notebook, and test your connection.

Disable the Power Off option for the adapter:
1. Open Device Manager. (Win Key+R > type devmgmt.msc > OK)
2. Expand the Network adapters.
3. Right click on the Ethernet/Wireless Adapter and click Properties.
4. Click the Power Management tab.
5. Remove the check mark beside Allow the computer to turn off this device to save power.
6. Click OK.
7. Test.

Reset the TCP/IP settings on your PC:
1. Go to your start screen/menu and type CMD.
2. Right click on the command prompt icon and chose Run as administrator.
3. In the window that opens type "netsh int ip reset resetlog.txt" without quotes, and press enter.
4. Restart your PC and test.

It may also help to reset the winsock catalogue:
1. Go to your start screen/menu and type CMD.
2. Right click on the command prompt icon and chose Run as administrator.
3. In the window that opens type "netsh winsock reset" without quotes, and press enter.
4. Restart your PC and test.

Reinstall the network adapter drivers:
1. Download the drivers from here but do not run them yet.
2. Go to your start screen/menu and type Device Manager.
3. Expand Network adapters.
4. Right click on the wireless adapter and choose Uninstall.
5. Run the downloaded drivers from step 1.
6. Restart your PC and test.

Test an ethernet connection:
Self explanatory. Test if the issue persists on a wired connection to rule out the wireless adapter hardware so troubleshooting can be directed towards the right areas.

Test another connection:
Many people rule out their home network as an issue if another device is working on the same network. Networking is not that simple. Each device interacts differently with your router or modem and it is impossible to rule out settings in that device until the notebook has been tested on another network.

If those three steps do not resolve the issue, try this document published by Microsoft for networking issues: Wired and wireless network problems. You can change the operating system with the dropdown in the upper-right corner of the document.

Please let me know if this helped.

If this resolved the issue for you, please choose "Accepted Solution" to help others who may have the same issue. To say thanks for helping, please click the "Thumbs Up Icon" below.

[prashanthchintu]

Hi Sparkles1,

Firstly thanks for Responding to my issue immediately,

coming to the solutions you have given, i have done all the tasks you listed.

This makes me feel better in signal issue that i sufferd in previous.

now my problem is solved up to 60%.

The remaining 40% problem of signal lagging is still noticed.

any way you have done a good job, and hopping i will get more advices from you regarding acheiving 100% in resolving this issue.

Thanks,

PC.

[Sparkles1]

Hi @prashanthchintu,

Thank you for the update. 

I am glad that your issues is 60% resolved. I understand the signal is still lagging. Other devices such as microwaves,other wireless devices such as phones or electronics or wiring can affect your signal. Is there any of these in close proximity to your wireless network that could be affecting it? Have you checked for a firmware update for your router?

I hoped this helps.