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HP Recommended
HP Laptop PC 17-by4000 (18B36AV)
hi

My wifi normal speed is 100 mbps.if I go to sleep mode and reactivate laptop the speed of wifi drops to 30 mbps and stays like that until I disconnect from wifi and reconnect or reboot the laptop.

There is no option in power management for wifi power tuning.

Thanks

yahya

14 REPLIES 14
HP Recommended

Hello @yahiadal 

Sorry to hear that you are having problems ... I would like to help you.

 

Let me check your basic system configuration before we focus on the <wireless> connection ...

 

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/screenshot/paste following key/value pairs:

 

OS Name

Version

System Model

System SKU

( equals HP product number (p/n) )

Processor

BIOS Version/Date

BaseBoard Product

BaseBoard Version

 

(2) Start Windows <Device Manager>

- Expand <Network adapters>

- Expand <Other devices> ? (Those entries are for hardware for which Windows has not loaded a suitable driver)

--->>> Send screenshot

 

(3Please report back

HP Recommended

yahiadal_0-1672785002057.pngyahiadal_1-1672785375573.png

 

HP Recommended

Hello @yahiadal 

 

(1) Create Windows system <restore point>

How to Create a System Restore Point on Windows 10 or Windows 11

 

(2Download and install BIOS Update

HP Notebook System BIOS Update (Intel Processors)

F.18 Rev.A10.0 MBNov 4, 2022Download

 

Why should you install the update ?

https://support.hp.com/us-en/document/ish_4123786-2338478-16

Quote: "

Updating the BIOS is recommended as standard maintenance of the computer. It can also help resolve the following issues:

- An available BIOS update resolves a specific issue or improves computer performance.

- The current BIOS does not support a hardware component or a Windows upgrade.

HP Support recommends installing a specific BIOS update.

"

 

(3Reboot

(4Let BIOS be installed until it's completely done !

(5Download and install / update 

Realtek RTL8xxx Wireless LAN Drivers

1.0.0.208 Rev.S

Download

 

(6Restart Windows

(7Test your notebook wireless connection

(8Please report back

HP Recommended

Hi

I downloaded the bios update and tried to run it with no success.

Previously I was able to udate the bios from f16 to f17 with no problem.

By the way hp support assistant do not show any available updates.

thanks

 

 

HP Recommended

Hello @yahiadal 

 

Well, let's leave the Bios update out of it for now. You did not report about the wireless connection ?

HP Recommended

Hi

I updated the wifi driver as you suggested but sorry to say that the problem is still present,internet speed test drops to 50% or less after wakening from sleep.

thanks

 

HP Recommended

Hello @yahiadal 

 


@yahiadal wrote:

Hi

I updated the wifi driver as you suggested but sorry to say that the problem is still present,internet speed test drops to 50% or less after wakening from sleep.

thanks

 

This behavior indicates a technical or Bios software problem!

 

Do you have valid HP warranty ?

 

Check HP warranty status:

HP support

 

You need to provide the serial number of your notebook here:

Check your warranty or service status

 

To find serial number follow:

Find product and serial numbers for HP PCs, printers, and accessories

 

Don't post serial number here in the community !

 

If status (date) is wrong:

--->>> HP PCs, printers - Dispute a warranty status

 

Kind regards

HP Recommended

hi

my laptop is still under warranty until the end of jan 2023

HP Recommended

Hello @yahiadal 

 

My options are exhausted...

 

Recommendation and solution

Contact HP Support for service repair. HP technican shoud fix it !

- Check hardware

- Bios Update 

- Check/replace wireless card ...

- Check/reinstall operating system

- ...

 

Kind regards

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.