wifi

[Rusty412]

My HP Pavillion g7 series, windows 10 enterprise,doesn't show my network name as an available wifi connection. it has 8gb ram w/ 7.48 gb usable!  wasgoing to try an upgrade to win 11 but it willNOT connect to my wifieven manually entered. I am using the ethernet cord to have access to you.The device manager troubleshooting report gives an error code as follows:  0x00028002.

I have done all the quik fixes,even reset the network. uninstalled and reinstalled the wifi adapter with noresults. I hope your sollution is both easyand reasonably promt, as I am nearly 70 and becoming myown tech was not a part of my itinerary when I retired, Lol But I am willing to learn some basics.  I follow directions and pay attention to detail, if that helps. Otherwise, I guess signing up for a class should be an open option. Please and thank you in Advance, Sincerely,  

[Max3Aj]

@Rusty412, Welcome to the HP Support Community – it’s great to have you here!

I appreciate you taking the time to share your question. I'm more than happy to assist with this and provide a solution that works for you.
 

I truly admire your determination to tackle tech challenges head-on. You're doing great already by providing detailed info and trying several fixes!

Let’s walk through a few steps to help your HP Pavilion g7 running Windows 10 Enterprise detect your Wi-Fi network again. The error code 0x00028002 typically means the system can't find or connect to the specified wireless network.

Check Wi-Fi Adapter Status

• Press Windows + X → select Device Manager.
• Expand Network adapters → right-click your Wi-Fi adapter (e.g., Realtek, Broadcom, Intel) → choose Properties.
• Under General, check if it says “This device is working properly.” If not, note the error.

Update Wi-Fi Driver

• Visit HP’s official driver page for your Pavilion g7: Official HP® Support
• Enter your exact model number (usually found on a sticker under the laptop).
• Download and install the latest Wireless LAN driver for Windows 10.

Forget and Reconnect to Network

• Go to Settings > Network & Internet > Wi-Fi > Manage known networks.
• Remove your network if listed.
• Restart your PC and try reconnecting manually.

Run Network Troubleshooter

• Go to Settings > Update & Security > Troubleshoot > Additional troubleshooters.
• Select Internet Connections → Run the troubleshooter.

Reset Network Settings (again, but fully)

• Open Command Prompt as Administrator and run these commands one by one: 
  netsh winsock reset 
  netsh int ip reset 
  ipconfig /release 
  ipconfig /renew 
  ipconfig /flushdns
• Restart your PC.

Check Wireless Services

• Press Windows + R, type services.msc, and press Enter.
• Ensure these services are Running and Automatic:
  • WLAN AutoConfig
  • Network Connections
  • Network List Service

BIOS Check (Optional but Helpful)

• Sometimes Wi-Fi is disabled in BIOS. Restart your PC and press Esc or F10 repeatedly to enter BIOS.
• Look for Wireless LAN settings and ensure it’s enabled.

Additional Notes:

• The “8GB RAM with 7.48GB usable” is normal due to system hardware reservations.

I hope your issue is now resolved. If not, feel free to reply and we’ll continue helping until everything’s sorted!

If the post helped, please click “Accepted Solution” to help other users easily find it. And if you’d like to say thanks, just tap the “Yes” button!

Cheers,

Max3Aj

HP Support