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Shivani47
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Message 1 of 17
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windows 10 wifi is not working

HP Recommended
HP 15 Notebook PC
Microsoft Windows 10 (64-bit)

I have installed windows 10 on my laptop recently. I have noticed that the wireless network is not working properly. Wifi symbol and even name are not displaying in list.  I have updated drivers from the official hp site and have tried every setting from device manager. if wifi works then I have to troubleshoot network ofently in 4-5 hours. Is it windows 10 problem or wifi issue?

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Lil_Boy_Blue
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Message 2 of 17
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Hi
SKU: if possible by this method
WinKey + R and type
msinfo32
Read Line 9
System SKU: N6K07EA#ABU

Please do not post Serial Numbers.

 

I don't know.  You could try posting some details...

 

Copy, Paste and Save in Notepad, as LBB.bat (not a .TXT) and double click to run.
Preferably run as an Administrator.
OR
Copy and use the individual command lines as needed.

Post anything non-personal, but relevant please.

@Echo OFF
getmac
netsh lan show interfaces
netsh wlan show interfaces
netsh wlan show drivers

PAUSE
msinfo32
PAUSE

systeminfo
PowerShell -Command "Get-NetAdapter"
PowerShell -Command "Get-NetAdapter -Name * | Format-Table -View Driver"
PowerShell -Command "GIP -Detailed"
PowerShell -Command "Test-NetConnection"
PAUSE


 

 

JanosHUN
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Message 3 of 17
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I am having the same issue as well. I had the windows 10 update then all wifi is gone and nothing is displayed. I can only connect with an ethernet cable.. I uninstalled the latest updates, it didn't solve the issue. Then I reinstalled it, nothing. I have downloaded Softwares from HP that didn't work. 

 

I ran the diagnostics as explained and received the following>

error.JPG

 

Many thanks for the help.

 

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Lil_Boy_Blue
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Message 4 of 17
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Eth IPv4.pngNetwork PolyGlot.png

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Pat1976
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Message 5 of 17
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I have he same problem with me I also want to be helped 

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JanosHUN
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So i tried to follow your steps but some on my computer is not like the ones on the screenshot. Here it shows the issue.Here it shows the issue.Here it is clearly visible that Windows did something stupid.Here it is clearly visible that Windows did something stupid.nada.JPG

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Lil_Boy_Blue
Level 12
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Message 7 of 17
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Hi

So there is nothing wrong with adapter card, because the BlueTooth is on the same board and has no problem?

Double check the Resources for an IRQ conflict.

Could you remove the Virtual Wi-Fi adapters.

 

Remove Microsoft from the equation and boot a Live Linux Mint? 

https://linuxmint.com/download.php

 

Leaving only the HP hardware and BIOS the same?

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Shivani47
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Message 8 of 17
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what's the solution ? Have u found any??

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Shivani47
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Message 9 of 17
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In wifi adapter property, the selected option is not available. 

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Lil_Boy_Blue
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Message 10 of 17
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Without screenshots or decent descriptions your post's mean very little.

 

So if you post specifics then.................

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