• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎01-08-2021 01:23 PM

HP Recommended
Product: hp laptop 15-bs2xx
Operating System: Microsoft Windows 8.1 (64-bit)

Hi To Everyone hope that the people that come across this post hope you are well and staying safe!

 

So For The People Who Can help me And Need more information so here we go i use a hp laptop 15-bs2xx bought from walmart and it came with windows 10 installed and i have been using it for a period but i got tired of it has so much problems and i just needed to take a break so i have a older but still decent desktop i had installed windows 10 and last june changed it to windows 8.1 and it performed nicely and i have been liking it and i said if it convinced me i needed to move my main pc wich is a laptop and just today i decided to bit the bullet and i installed it but i do not have the wireless driver for wifi and i did not find anything that could help so please help me in any way you can it will be greatly appreciated.

3 REPLIES 3

‎01-08-2021 02:25 PM

HP Recommended

Hi:

 

Go to the device manager and post the hardware ID for the device you see labeled as a Network Controller in the device manager.   That is what Windows names the wifi adapter when no driver is installed.

 

Use this guide for how to find the hardware ID for a device.

 

How to Find Drivers for Unknown Devices in the Device Manager (howtogeek.com)

 

You can get the W8.1 ethernet (wired) driver directly from Realtek at the link below.

 

Realtek PCIe FE / GBE / 2.5G / Gaming Ethernet Family Controller Software - REALTEK

 

Download, unzip and run the setup application from the W8.1 driver.

Was this reply helpful? Yes No

‎01-08-2021 05:21 PM - edited ‎01-08-2021 05:21 PM

HP Recommended

Hi yes i do have The Reaktek driver i just dont have the wireless driver wich is the one i need the most being wifi what i use because i move a lot with my laptop around the house so yeah  but my ethernet drivers are working and you can see on the corner that i have ethernet connected to it also i did not find what you asked me Wireless_AC.png

 

Was this reply helpful? Yes No

‎01-08-2021 05:26 PM

HP Recommended

Hi:

 

Yes, so I need you to post the hardware ID for the Network Controller device in your screenshot, so I can figure out what model wifi adapter it is and post the link to the right driver.

 

 

 

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.