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- HP Community
- Notebooks
- Notebook Wireless and Networking
- wireless Driver

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06-19-2021 11:18 PM - edited 06-19-2021 11:38 PM
No wireless network connection since driver is missing or not present in my HP 15 Notebook PC.I need to download and install a driver that will support and install in my system.
windows 10 ,
version 1909
i have tried to install on my laptop with version sp68506 ,sp68381,sp68460 but can't be install properly in two and can't support in 6850.
and i have download it from hp support ,please provide me a link,where i can redirect and dowload the driver.
since i have to download in this sytem and need to install in my HP 15 Notebook PC.
I have to install in another system but most of the driver saying,some of it properties cannot be copy to another location,Please help me
06-20-2021 01:43 AM
Hello
this is a recorded response (macro))
we need the exact model of your computer, and the product number
To find it follow this
for a desktop computer
HP Desktop PCs - How Do I Find My Model Number or Product Number? | HP® Customer Support
and for a laptop:
HP Notebook PCs - How Do I Find My Product Name or Number? | HP® Customer Support
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06-20-2021 06:04 PM
Windows network diagnostics-
Windows did not detect a properly installed network
adapter, you will need to re-install the driver
What do I do ?
product name : HP Stream 14-ax0XX
product number X7S46UA#ABA
processor name intel(R) Celeron(R) CPU N3060 @1.60GHz
06-21-2021 10:05 AM - edited 06-21-2021 10:07 AM
I do not understand where you found them where your drivers?
it is mentioned
Wireless connectivity
Intel 802.11ac (2x2) and Bluetooth® 4.0 Combo
https://support.hp.com/us-en/product/hp-stream-14-ax000-laptop-pc/12499221/model/13086691/document/c...
and you have this:
File name:
sp99225.exe
one you try
sp68506
TITLE: Broadcom Wireless LAN Driver
VERSION: 6.223.215.3 REV: A PASS: 1
DESCRIPTION:
This package contains Broadcom Wireless LAN driver and is required to enable
integrated Broadcom Wireless LAN adapter in supported notebook models that are
running a supported operating system. This package also contains the Broadcom
Wireless Utility application.
OPERATING SYSTEM(S):
Microsoft Windows 7 Enterprise 64 Edition
Microsoft Windows 7 Home Basic 64 Edition
Microsoft Windows 7 Home Premium 64 Edition
Microsoft Windows 7 Professional 64 Edition
Microsoft Windows 7 Ultimate 64 Edition
LANGUAGE(S): Global
DEVICES SUPPORTED:
Broadcom BCM43142 802.11b/g/n 1x1 Wi-Fi Adapter
Broadcom BCM43142 802.11b/g/n 1x1 Wi-Fi M.2 Adapter
probably one of the causes that this can't work
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