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HP Recommended
pavillon g4 notebook
Microsoft Windows 10 (64-bit)

Getting at times ;

Wireless information unavailable. This application will now close.

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hi! @prorealtor, Thank you for joining the HP Forums!

 

I understand that you are getting error messages when using HP wireless assistant.

 

Please try few steps recommended below.

 

To install HP Wireless Assistant using the HP Recovery Manager, follow this procedure.
Reboot the notebook PC and then press F11 when the HP logo displays.
Click Advanced options on the HP Recovery Manager screen.
Follow the on-screen instructions to select to install the HP Wireless Assistant.
Reboot the notebook PC after completing the installation.
When the installation is complete, the HP Wireless Assistant icon   is displayed in the system tray.

 

 

Refer this article to further troubleshoot the wireless assistant issue.

 

 

Let me know if this helps!

Have a great weekend ahead! 🙂

A4Apollo
I am an HP Employee

View solution in original post

2 REPLIES 2
HP Recommended

Hi! @prorealtor, Thank you for joining the HP Forums!

 

I understand that you are getting error messages when using HP wireless assistant.

 

Please try few steps recommended below.

 

To install HP Wireless Assistant using the HP Recovery Manager, follow this procedure.
Reboot the notebook PC and then press F11 when the HP logo displays.
Click Advanced options on the HP Recovery Manager screen.
Follow the on-screen instructions to select to install the HP Wireless Assistant.
Reboot the notebook PC after completing the installation.
When the installation is complete, the HP Wireless Assistant icon   is displayed in the system tray.

 

 

Refer this article to further troubleshoot the wireless assistant issue.

 

 

Let me know if this helps!

Have a great weekend ahead! 🙂

A4Apollo
I am an HP Employee

HP Recommended

Hello Chetan;

Apparently your advice may have worked. Although after pressing F11 at the HP logo did not take me to any further steps, I could see that something more was processing on it's own. Once it rebooted I accessed the wireless assistant. No error message and I was able to confirm properties. Thanks.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.