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- HP Community
- Notebooks
- Notebook Wireless and Networking
- wireless connection not work
Create an account on the HP Community to personalize your profile and ask a question
11-01-2019 05:02 AM
After hard reset my laptop my device cannot connect to the wireless networks. I tried by
- .Installing wireless driver(But i had trouble in finding the best driver. I used hp support assistance to find drivers. but it gives only driver for wirelan network.)
- Tried by troubleshooting network
And also the wireless button F12 keeps red and it does not show white color but the computer screen(windows) shows airplane mode is OFF and also it not show the available network
Solved! Go to Solution.
Accepted Solutions
11-01-2019 07:19 AM
Hi:
Looking at your screenshot, the wifi adapter is not present.
It could be one of two things...
The electrical contacts between the wifi card and the slot it is plugged into have become oxidized, breaking the electrical connection,
The fix for that would be to remove and firmly reseat the wifi card.
The other possibility would be the wifi card has completely died on you and would need to be replaced.
Consult the service manual for your specific model PC for the wifi adapter removal and replacement procedure.
If you reseat the card, try and leave the antenna cables connected to facilitate a faster and easier reinstallation.
If you have to replace the card, you will need to get one with the same HP part number on it, or it will not work.
11-01-2019 07:19 AM
Hi:
Looking at your screenshot, the wifi adapter is not present.
It could be one of two things...
The electrical contacts between the wifi card and the slot it is plugged into have become oxidized, breaking the electrical connection,
The fix for that would be to remove and firmly reseat the wifi card.
The other possibility would be the wifi card has completely died on you and would need to be replaced.
Consult the service manual for your specific model PC for the wifi adapter removal and replacement procedure.
If you reseat the card, try and leave the antenna cables connected to facilitate a faster and easier reinstallation.
If you have to replace the card, you will need to get one with the same HP part number on it, or it will not work.
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