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Terfa
New member
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Message 1 of 2
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wireless module 701 error and system lag issues

HP Recommended
DESKTOP-RU2E73T
Microsoft Windows 10 (64-bit)

hello guys, my pc keeps showing "wireless module not installed properly" whenever its booting, as a result of this i cant connect to any wireless network.... please help me out

 

secondly, my pc only functions properly when the charger is plugged in, as soon as the charger is removed, it starts lagging...please what should i do about these two issues on my pc?

1 REPLY 1
The_Fossette
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@Terfa

 

I reviewed your post and I understand that you are facing issues with wireless connectivity and battery charging issues.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

For the battery issue, I recommend you update the BIOS from the below link and check if it helps.

 

https://support.hp.com/in-en/drivers

 

For the wireless issue, I recommend you follow the below steps and check if it helps.

 

Disable the Power Off option for the adapter:

1. Open Device Manager. (Win Key+R > type devmgmt.msc > OK)

2. Expand the Network adapters.

3. Right click on the Ethernet/Wireless Adapter and click Properties.

4. Click the Power Management tab.

5. Remove the check mark beside Allow the computer to turn off this device to save power.

6. Click OK.

7. Test.

 

Reset the TCP/IP settings on your PC:

1. Go to your start screen/menu and type CMD.

2. Right click on the command prompt icon and chose Run as administrator.

3. In the window that opens type "netsh int ip reset resetlog.txt" without quotes, and press enter.

4. Restart your PC and test.

 

It may also help to reset the winsock catalogue:

1. Go to your start screen/menu and type CMD.

2. Right click on the command prompt icon and chose Run as administrator.

3. In the window that opens type "netsh winsock reset" without quotes, and press enter.

4. Restart your PC and test.

 

Reinstall the network adapter drivers:

1. Download the drivers from here but do not run them yet.

2. Go to your start screen/menu and type Device Manager.

3. Expand Network adapters.

4. Right click on the wireless adapter and choose Uninstall.

5. Run the downloaded drivers from step 1.

6. Restart your PC and test.

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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