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- Notebooks
- Notebook Wireless and Networking
- wireless not working

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08-24-2018 06:13 AM
Wireless not working...i cannot activate it because it is not present in the list.
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Accepted Solutions
08-24-2018 02:57 PM
Sorry I was not at home to give you a timely response.
I recommend you use the latest Realtek wifi driver...
10.25.119.2018 Rev.A Jun 8, 2018
https://ftp.hp.com/pub/softpaq/sp88001-88500/sp88177.exe
Also install the Realtek bluetooth driver for the bluetooth to work.
1.0.0.87 Rev.A May 10, 2018
https://ftp.hp.com/pub/softpaq/sp87501-88000/sp87661.exe
08-24-2018 06:34 AM
Hi:
Most likely you need to install the driver for the wireless network adapter.
This package contains the drivers for the supported Intel Wireless LAN adapters. This package is provided for supported notebook models that are running a supported operating system.
08-24-2018 07:39 AM
Go to the device manager.
If the wifi card needs a driver, there will be a device listed in the device manager labeled as a Network Controller.
That is what Windows names the wifi adapter (card) when it needs a driver.
If you see that device, please post the hardware ID for it.
Use this guide for how to find the hardware ID for a device.
https://www.howtogeek.com/193798/how-to-find-drivers-for-unknown-devices-in-the-device-manager/
08-24-2018 02:57 PM
Sorry I was not at home to give you a timely response.
I recommend you use the latest Realtek wifi driver...
10.25.119.2018 Rev.A Jun 8, 2018
https://ftp.hp.com/pub/softpaq/sp88001-88500/sp88177.exe
Also install the Realtek bluetooth driver for the bluetooth to work.
1.0.0.87 Rev.A May 10, 2018
https://ftp.hp.com/pub/softpaq/sp87501-88000/sp87661.exe