wirelss button always turn red

[gipsy032210]

so my latop wireless button won't work. I'll always follow the step like clicking the button andwait for 10seconds for the wireless to be turn on. Sometime it work. Like i have to do it all over again. 

sometimes it will turn on andthen suddenly it will turn off automatically.

worse is it doesn't turn on at all.

[Raj1788]

@gipsy032210

Thank you for joining the HP Support Community

To provide you with an accurate solution, I'll need a few more details:

Could you please help me with the exact model name or the product number to assist you better.

And the ooperating system.

Keep me posted,

Have a great day!

Cheers:)

[gipsy032210]

Hi the product name is HP Pavilion dv3 Notebook Pc.

OS - WINDOWS 7

Product number - WZ551PA#AB4

Serial number - CNU0182ZXZ

[Raj1788]

@gipsy032210

For better clarity and to assist you better, I would require more information regarding this:

• Did you check with a hardwired Ethernet cable to see if it goes online on a wired connection?

For a start please try these steps:

• First, check if the computer connects using a hardwired Ethernet cable on a wired connection

If it does please perform these steps:

• Right-Click on start button> click device manager> expand Network adapters>then select the network drivers that are listed and right-click on it and uninstall the drivers.
• Then restart the computer and update chipset and wireless network drivers from this link: https://support.hp.com/us-en/drivers and follow the on-screen instructions through the hardwired ethernet cable connection.
• Please select the country and type the product# of the computer. Then follow the on-screen instructions to update the network drivers. 

Please perform all these steps patiently as it is critical to resolving the issue. As a last resort, you could backup your files and perform a system recovery to factory settings from here  https://support.hp.com/us-en/product/hp-15-af100-notebook-pc-series/8543365/model/10303832/document/... to ensure that the issue is not software related.

Even after recovery if the wifi key still does not work, then it may be faulty.

To isolate the issue further, please go back to the previous windows build and check again if the F12 wireless key works.

Hope this helps. Let me know how this goes.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Have a great day!

Cheers:)