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HP Recommended
hp envy 15 aq100nx
Microsoft Windows 10 (64-bit)

undefinedthis message appears everry time i try to open google page from my chrome browser on this laptop ..

N.B other browsers on this lap open it & even chrome on other devices connected to the same network open it ..

3 REPLIES 3
HP Recommended

Hi @Ahmedbadran2016

 

Welcome to the HP Forums!

 

Thank you for posting your query in this forum, it's a great place to find answers.

 

I reviewed your post and I understand that you are having issues opening google page from the chrome browser.

 

Don’t worry, we will work together to resolve this issue and It’s a pleasure to assist you in this regard.

 

In order that I may provide you with an accurate solution, I will need a few more details.

 

  • When was the last time the browser was working fine?
  • Have you made any software or hardware changes on the computer?
  • Have you performed any troubleshooting steps before posting?

 

Meanwhile, follow the below steps and check if it helps.

  1. On your computer, open Chrome.
  2. At the top right, click More .
  3. Click Update Google Chrome. If you don't see this button, you're on the latest version.
  4. Click Relaunch.

If the issue persists, follow below steps and check.

  1. On your computer, open Chrome.
  2. At the top right, click More Settings.
  3. At the bottom, click Show advanced settings.
  4. Under the section "Reset settings,” click Reset settings.
  5. In the box that appears, click Reset.

Let me know how it goes and you have a great day!

 

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

 

Take care.

 

Cheers!

The_Fossette
I am an HP Employee

HP Recommended

I get this message too, but not just on Chrome, I get it on Edge as well....it's not a browser issue, it's something in the computer that isn't set right.  I am unable to load any pages, not even Microsoft's pages, and you think those are secure, but they are not.  I can't go into my work site either, nothing loads without this Connection is Not Private error.  

HP Recommended

Make sure your time and date are syncs
Sending resync command to local computer
Command : w32tm /resync

if it is sync and still getting an error

I do recommend clear some cache on your browser and update the browser to the latest version.

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