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‎05-30-2017 05:25 PM

HP Recommended
Product: HP 15
Operating System: Microsoft Windows 10 (64-bit)

Hello few days ago my laptop batery completly died, now i have a sign 0% not charging, it came as a complete shock as i have never had any battery issues and laptop is bearly more then a year old.

I d/l software from this forum and did a battery test. The result is:

 

Failed :  ID:9C28QF-82U8LP-MFPX61-C08603

 

If anyone could help me i would really apreaciate it!

 

1 REPLY 1

‎05-31-2017 06:05 AM

HP Recommended

Hello @Miki84,

 

Welcome to FORUM !!!

 

 

The Failure ID indicates that the Battery has failed and that requires a replacement to resolve the issue.

 

HP will provide a replacement Battery if the Notebook warranty is Active, If not you need buy a Battery from a retail shop nearby.

 

The battery warranty is one year from the time of purchase.

 

Please Contact HP if your HP Notebook is under warranty, HP would replace the Battery.

 

Hope this helps, for any further queries reply to the post and feel free to join us again !!

 

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Thank You,

GBL84

I am not an HP Employee 

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