1234 and qwer keys don't work on my laptop

[chriscfi]

a

[DavidPK]

Hi,

While this may be a hardware issue, it's always worth trying the following.

Open windows Control Panel, open Device Manager, expand Keyboards, right click the entry 'Standard PS/2 Keyboard' and select Uninstall.

When this has completed, shut down the notebook - if you're running Windows 8/8.1, do this by holding down the left Shift key as you click on Shutdown to temporarily prevent a hybrid boot. 

When done, unplug the AC Adapter and then remove the battery.  Hold down the Power button for 20 seconds.  Re-insert the battery and plug in the AC Adapter.

Tap away at the esc key as you start the notebook to launch the Start-up Menu and then select f10 to enter the bios menu.  Press f5 to load the defaults ( this is sometimes f9, but the menu at the bottom will show the correct key ), use the arrow keys to select 'Yes' and hit enter.  Press f10 to save the setting and again use the arrow keys to select 'Yes' and hit enter.

Regards,

DP-K

[visruth]

Hi chriscfi




Always give your laptop info when requesting help like model number, model name, operating system, 32 or 64 bit?



Have you tried connecting a USB keyboard to check it if it's the board at fault here?


Try this:
Shut down the notebook
unplug the AC Adapter
Disconnect all the external peripheral devices
then remove the battery
Hold down the Power button for 30 seconds
Re-insert the battery and plug in the AC Adapter


Tap away at the esc key with keyboard as you start the notebook to see if this will launch the Start-up Menu
then select F10 to enter the bios menu
Press F5 to load the defaults ( this is sometimes F9, but the menu at the bottom will show the correct key )
use the arrow keys ( assuming they work in this menu ) to select 'Yes' and hit enter
Press F10 to save the setting and again use the arrow keys to select 'Yes' and hit enter.



Test for hardware issue from BIOS System Diagnostics by pressing F2 or F10 soon after restart - do component test - keyboard test.

This might help :
http://support.hp.com/us-en/document/c03738933


If troubleshooting doesn't work, it's probably hardware issue. Contact HP in your region or give it for repair to a good local tech if you can: http://www8.hp.com/us/en/contact-hp/ww-contact-us.html



Regards,