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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎01-16-2011 01:30 PM

HP Recommended

6735s has a black screen on start up> Previously no problems.

 

  1. blue caps lock light flashes 5 times, then goes out
  2. hdd light flashes amber continuously
  3. WI Fi light on
  4. power light on

Any ideas?

1 ACCEPTED SOLUTION

Accepted Solutions

‎01-18-2011 11:44 AM

HP Recommended

Per HP that would be a general system board failure, is the unit under warranty?

 

http://www13.itrc.hp.com/service/ewarranty/warrantyResults.do?admit=109447627+1286541891570+28353475

 

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6 REPLIES 6

‎01-17-2011 06:35 PM - last edited on ‎02-21-2017 10:18 AM by HP Administrator

HP Recommended

this may explain the problem try thr hard reset first

 

Troubleshooting LED Blink Codes or Beep Codes During Startup or Boot

While I work on behalf of HP I'm not speaking for HP but trying to provide best effort support.

‎01-18-2011 11:44 AM

HP Recommended

Per HP that would be a general system board failure, is the unit under warranty?

 

http://www13.itrc.hp.com/service/ewarranty/warrantyResults.do?admit=109447627+1286541891570+28353475

 

________________________________________________________________________________________________________

  • I Love Kudos! If you feel my post has helped you please click the White Kudos! Star just below my name
  • If you feel my answer has fixed your problem please click 'Mark As Solution' and make it easier for others to find help quickly

‎01-20-2011 03:22 AM

HP Recommended

No good I'm afraid, however discovered still covered by warranty so HP sortin Cheers

‎04-12-2011 09:04 AM

HP Recommended

thank you

‎02-16-2012 07:54 AM

HP Recommended

hi, my notebook is doing the exact same thing, did hp tell u what was wrong and what they did to fix it.

i dont understand how it could be a board failure, bcoz my machine does this occasionally.....one day it'll do it and the next day it'll be fine.

thanks

‎02-16-2012 02:30 PM

HP Recommended

Hello,

 

it had fried the motherboard! However the comp, unknown to me, had a 2 year service plan so HP fixed it

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