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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎04-13-2017 07:23 PM

HP Recommended
Product: 840 g3
Operating System: Microsoft Windows 7 (64-bit)

I purchased a Elite USB-C dock from my laptop and it won't detect. HP support sent me a new one and still nothing. The USB-C port recognizes a flash drive and when using a USB-C to USB 3.0, then USB 3.0 to USB-C adaptor, it works. I really want to make it work from the USB-C port. BIOS has been updates and all USB-C drivers have been installed.

3 REPLIES 3

‎04-13-2017 08:27 PM

HP Recommended
Hi,


Please download, save and install these after disconnecting USB-C dock:
Driver: https://support.hp.com/us-en/drivers/selfservice/swdetails/hp-elite-usb-c-docking-station/9703007/sw...

Firmware: https://support.hp.com/us-en/drivers/selfservice/swdetails/hp-elite-usb-c-docking-station/9703007/sw...

Connect and check now.


Regards

Visruth

‎04-14-2017 05:32 PM

HP Recommended

it did not work.

‎04-14-2017 07:15 PM

HP Recommended

You can contact HP technical support directly since you have purchased this very recently.

You're entitled for warranty service. Get it checked.

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