• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎03-10-2017 11:50 AM

HP Recommended
Product: 8470p
Operating System: Microsoft Windows 10 (64-bit)
my laptop has very weak bluetooth signal - in order to Connect the device I have to put it very close to the laptop. The worst thing is I cant use my bluetooth speakers 😞 . the bluetooth module is BCM92070MD. Ive tried several drivers, but it didnt help. is There any way to solve the issue?
2 REPLIES 2

‎03-10-2017 12:12 PM

HP Recommended

Hi:

 

I don't see any W10 Broadcom bluetooth drivers on the support page for your notebook.

 

Did you try this W10 BT driver?

 

This package contains the Broadcom Bluetooth driver for supported models that are running a supported operating system. Broadcom Bluetooth Driver is required to enable Broadcom Bluetooth devices.

 

12.0.1.695 Rev.A  Nov 17, 2015

 

http://ftp.hp.com/pub/softpaq/sp73501-74000/sp73899.exe

 

 

‎03-10-2017 01:00 PM

HP Recommended

I've tried sp73899 and sp74543 drivers - it didn't help. In the device manager the bluetooth is shown as: "Broadcom 20702 Bluetooth 4.0 Adapter".  I thought that the BT antenna might have unplug itself, but the BT module doesn't have any.

 

I'm 99% sure that, the reception was absolutely fine on Windows 7.

 

Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.