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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎08-26-2014 06:27 AM

HP Recommended

My Laptapo working on Intel(R) HD Graphics 4000, and I can'u undestand why. I already tryed so many things, whatched tousands of posts here and still can't find the solution.

I don't really know which series of laptop I have

HP Pavilion g7 Notebook PC

because in this hp web support I find only this : http://www8.hp.com/us/en/hp-search/search-results.html?ajaxpage=1#/page=1&/qt=HP%20Pavilion%20g7%20N...

16 REPLIES 16

‎08-26-2014 06:30 AM - last edited on ‎03-07-2017 07:14 PM by HP Administrator

HP Recommended

What is the installed operating system?

 

Help us to help you by posting the following information.

 

1.  The full Model No. and Product No. of the notebook - see This HP web document if you don't how to locate the model number and\or product number.

 

 


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‎08-26-2014 06:39 AM

HP Recommended

erico thank you for respons.

my system is 8.1 64mb

Model no. HP Paviliong g7-2387 eg notebook pc

Product no. E0S27EA#ABD

I don't undestand what I need to do with my AMD Radeon, should I instal new version of BIOs or update my AMD Graphics drivers? or any another thing.

‎08-26-2014 06:42 AM - edited ‎08-26-2014 06:43 AM

HP Recommended

Install the following AMD HD Graphics driver softpaq

http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=ob-113258-1&cc=us&dlc=en&lc=en...

 

Do not install the Intel graphics driver seperately. Doing that will cause the switchable graphics feature to stop operating.

 

Don't update the BIOS if there is not a dire need.


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‎08-26-2014 06:49 AM

HP Recommended

Can't install the applcation.

" To find a version of your pc, check with software publisher"

‎08-26-2014 06:57 AM

HP Recommended

Try this slightly older version

http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=ob-111602-1&cc=us&dlc=en&lc=en...


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‎08-26-2014 07:13 AM

HP Recommended

I'm sorry, It's okay, I hade some problems with my wifi, coudn't download whole file. now it's already installed.

thank you. I'll try it now.

‎08-26-2014 07:22 AM

HP Recommended

I installed the pack, and restarted the PC. still same thing nothing changed.

‎08-26-2014 07:31 AM - edited ‎08-26-2014 07:32 AM

HP Recommended

In the device manager are both video adapters shown as installed?

 

Have you used the Catalyst Control Center to select the AMD Radeon HD video adapter? 


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‎08-26-2014 07:37 AM

HP Recommended

Here is the print screen > http://postimg.org/image/fzxrzlynn/

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