ATI Radeon HD 5000 Series stopped working after upgrade to Windows 10

[Italian_Chiara]

Dear friend,

I've got a notebook Pavilion DV6-3152SL with hardware AMD Phenom(tm) II N620 Dual-Core 64 bit, bios F29, product number XD575EA#ABZ.

After upgrading from Windows 7 HP to Windows 10, I've got a big problem with the AMD graphic drivers, which are both now version 15.200.1062.1004. ATI Mobility Radeon HD 4200 Series seems to work fine, while AMD Mobility Radeon HD 5000 Series stopped working of an error code 43 and I'm unable to fix it. I've already tried these chances, but no one of them has succeded to solve the problem of my AMD Mobility Radeon HD 5000 Series:

- Updating the driver from the AMD website both installing it manually and utilizing AMD Catalyst Istall Manager;

- Withdrawing the HD 5000 to let Windows Update installing a new one;

- Updating through the software HP Support Assistant.

... But I can't fix it: driver update for AMD Mobility Radeon HD 5000 Series is impossible. And, in any case the configuration goes lost at reboot and my notebook goes on saying "No AMD graphics driver is installed, or the AMD driver is not functioning properly. Please install the AMD driver appropriate".

How can I fix this? Please, I need your help also because this problem hardly overheats my notebook.

Thank in advance for your advices.

Chiara

[Sparkles1]

Hi @Italian_Chiara,

Welcome to the HP Forums!:smileyhappy:

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I grasp that after upgrading to Windows 10  you do not have both graphic drivers. 

HP has not tested Windows 10 on your notebook and therefore there are no updated drivers listed.  I have noted you have already done all your Windows updates and ran the HP Support Assistant.  You have also tried the driver listed on the AMD website but none seem to work.

I suggest you try installing the Windows 7 driver listed on the HP website in compatability mode.   Here is a link to Compatibility Mode from the Windows10forum to assist you.

Pavilion dv6-3152sl Software and Drivers

Please let me know the outcome.

To say thanks for responding  please click the thumbs up icon below.

If this allowed you to overcome this issue please choose solution provided to help others.

Good Luck!