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Mrsilva
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Administrators password or power on password

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Model15-1387wm
Microsoft Windows 10 (32-bit)

So just bought the laptop and I find this just wondering what I I should do I get this code after three failed attempts to log in 23768B12 

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WyreNut
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Hello, and Welcome to the HP Support Community!

 

Reboot the PC and enter the following code:  32640034

 

WyreNut

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I am a Volunteer here, not employed by HP.
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Mrsilva
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This is what came up next ED4F885D

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WyreNut
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OK, try this one:  23580290

 

From another Expert:

 

Steps to be followed:

  1. Use the unlock code posted above to enter the BIOS
  2. Disable all passwords that are enabled
  3. If asked for current password - type the unlock code
  4. For new password, just press ENTER key
  5. Repeat the same for verify password column.
  6. Then leave the BIOS by saving & exit option to save the changes.

WyreNut

 

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Mrsilva
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What  is bios sorry not that great with computers 

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REO51ST
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@Mrsilva   and   @WyreNut

 

Sorry but we do not have a pass code generator for HEX codes yet.

 

You will need to contact HP and they should be able to send you a customized SMC.bin file which you can use at boot to reset the password.

 

 http://welcome.hp.com/country/w1/en/contact_us.html

 

When talking to the HP rep ask them to escalate your service request.

 

REO

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Mrsilva
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Hp can't fix this the don't even know what I'm talking about
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