Administrators password or power on password

[Mrsilva]

So just bought the laptop and I find this just wondering what I I should do I get this code after three failed attempts to log in 23768B12 

[WyreNut]

Hello, and Welcome to the HP Support Community!

Reboot the PC and enter the following code:  32640034

WyreNut

[Mrsilva]

This is what came up next ED4F885D

[WyreNut]

OK, try this one:  23580290

From another Expert:

Steps to be followed:

1. Use the unlock code posted above to enter the BIOS
2. Disable all passwords that are enabled
3. If asked for current password - type the unlock code
4. For new password, just press ENTER key
5. Repeat the same for verify password column.
6. Then leave the BIOS by saving & exit option to save the changes.

WyreNut

[Mrsilva]

What  is bios sorry not that great with computers 

[REO51ST]

@Mrsilva   and   @WyreNut

Sorry but we do not have a pass code generator for HEX codes yet.

You will need to contact HP and they should be able to send you a customized SMC.bin file which you can use at boot to reset the password.

 http://welcome.hp.com/country/w1/en/contact_us.html

When talking to the HP rep ask them to escalate your service request.

REO

[Mrsilva]

Hp can't fix this the don't even know what I'm talking about