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Chandanesh
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Alphabet keys are not working

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Microsoft Windows 8.1 (64-bit)
When I turn on my system the alphabet keys are working properly and after 2 -3 mins they are not working.But the functional and number keys are working properly.Please give me the solutions as possible as soon
Looking for your response.
Thanking you
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The_Fossette
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Hi @Chandanesh

 

Welcome to the HP Forums!

 

It is a great way to engage, post questions and find resolutions by working with specialists in the HP community.

 

I reviewed your post and I understand that the alphabet keys on the computer are not working.

 

I’d love to help!

 

In order that I may provide you with an accurate solution, I will need a few more details and I would appreciate if you could, perhaps elaborate on your concern.

 

·         When was the last time the computer was working fine?

·         Have you made any software or hardware changes on the computer?

·         Have you performed any troubleshooting steps before posting?

 

Meanwhile, follow the steps in the below article and check if it helps.

 

http://hp.care/2oYlKB6

 

Let me know how it goes and you have a good day ahead.

 

Take care!

 

Cheers!

The_Fossette
I am an HP Employee

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Chandanesh
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From yesterday morning its not working properly and before that it was fine.I didnt do any software and hardware changes but I uninstalled MS office and then installed that's it.
Looking for your help
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Chandanesh
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Even I did the trouble shotting but its not working properly.Its working fine for first 2-3 mins when ever the system switched on but after that its not working only alphabet keys
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The_Fossette
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Hi @Chandanesh,

 

Follow the steps in the below article and check if it helps.

 

http://hp.care/2oYlKB6

 

Let me know how it goes.

The_Fossette
I am an HP Employee

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Chandanesh
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I followed this steps but it doesn't work.Can I know qny other solution for my problem
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The_Fossette
HP Support Agent
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Hi @Chandanesh,

 

I recommend you to follow below steps and check.

 

  1. Turn off the computer and then restart it.

  2. Press the Esc key repeatedly to see if a startup menu opens.

    • If a setup menu does not open, the integrated keyboard hardware is not working. The integrated keyboard in the notebook should be serviced or replaced. To continue using the notebook, connect a USB-wired keyboard to a USB port and restart the computer.

    • If a setup menu opens, use the arrow keys to navigate the menus. If these keys are working in the startup menu, but then fail when Windows loads, the problems might be related to the keyboard software.

  3. Restart the computer.

  4. In Device Manager, uninstall and reinstall the keyboard software:

    1. In Windows, search for and open Device Manager.

    2. Click View and select Show Hidden Devices.

      Figure : Show hidden devices

      Show hidden devices in Device Manager
    3. Click the arrow next to Keyboards, right-click the keyboard device name, then select Uninstall to remove the device from Windows.

    4. Continue removing device names in the Keyboards category until all device names have been uninstalled.

  5. Restart the notebook. Right-click Start (), select Shut down or sign out, then select Restart.

  6. Wait for the computer to restart and open Windows.

    The keyboard should now work correctly. To test the keyboard for key or hardware failures, see Testing for Hardware Failures (Windows 10, 😎.

Take care!

 

Cheers!

The_Fossette
I am an HP Employee

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