Audio quality and mic issues with HP ENVY X360 15.6" 2 in 1 laptop

[rdavbrerock11]

I am experiencing some sound issues with my HP Envy x360 15.6 2 in 1 Laptop.

Not sure if this is a driver issue, but the sound quality through the external jack is very poor (tinny, no bass in particular), also cannot seem to connect a USB microphone or any USB device such as a MIDI keyboard, these devices are not recognised or as is the case with the keyboard it disconnects after only a few seconds.

I have also noticed that even when using the internal mic the sound does not properly record. It seems only record intermittently or in most cases not at all. 

I have tried running HP Support Assistant but it doesn't seem to think there are any audio issues at all. I have seen this previously mentioned with this laptop but so far have been unable to find a fix. Any help or suggestions would be greatly appreciated. 

[CharlieItuah1]

It could be a hardware issue but before we conclude on that, you can check this page to verify the state of your audio device.

https://support.hp.com/us-en/product/hp-envy-x360-15.6-inch-2-in-1-laptop-pc-15-eu0000/2100286049

Click on Audio Check and see if it will help give you a better idea of the problem.

[rdavbrerock11]

Thanks for the response.

The Audio Check indicates there are no issues found with anything. More likely to be a hardware issue then?

[CharlieItuah1]

Very likely that it is a hardware issue at this point.

If your warranty is still valid, you can use it as soon as possible.

[KTJay]

For additional troubleshooting tips, visit the document below - might be helpful.

https://support.hp.com/in-en/document/ish_4407429-3338330-16