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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎03-28-2017 11:22 AM

HP Recommended
Product: hp envy notebook
Operating System: Microsoft Windows 10 (64-bit)

i have brought an

HP ENVY Notebook - 15-ae101la (ENERGY STAR),64 bit windows 10 OS. Suddenly the laptop screen goes black & laptop shuts down.what to do?

2 REPLIES 2

‎03-28-2017 12:01 PM

HP Recommended

Hi,

Are you still able to boot the PC? Try doing diagnostics on memory and hard drive. It could be hardware failure. Press F2 at boot and try the quick test and see if any components fail the test.

 

Let me know fot further help,

David

‎03-28-2017 12:38 PM

HP Recommended
Control panel > Power Option > Chose power options > shut down Never
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