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taqi92 Honor Student
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HP Recommended

Auto Shutdown

hp envy notebook
Microsoft Windows 10 (64-bit)

i have brought an

HP ENVY Notebook - 15-ae101la (ENERGY STAR),64 bit windows 10 OS. Suddenly the laptop screen goes black & laptop shuts down.what to do?

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Dean Dean
Dean
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HP Recommended

Auto Shutdown

Hi,

Are you still able to boot the PC? Try doing diagnostics on memory and hard drive. It could be hardware failure. Press F2 at boot and try the quick test and see if any components fail the test.

 

Let me know fot further help,

David

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mauli_comptech Honor Student
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HP Recommended

Auto Shutdown

Control panel > Power Option > Chose power options > shut down Never
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