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Honor Student
Posts: 3
Member Since: ‎11-27-2016
Message 1 of 3 (94 Views)

Auto Shutdown

Product Name: hp envy notebook
Operating System: Microsoft Windows 10 (64-bit)

i have brought an

HP ENVY Notebook - 15-ae101la (ENERGY STAR),64 bit windows 10 OS. Suddenly the laptop screen goes black & laptop shuts down.what to do?

0 Kudos
Associate Dean
Posts: 5,217
Member Since: ‎09-19-2016
Message 2 of 3 (77 Views)

Re: Auto Shutdown

Hi,

Are you still able to boot the PC? Try doing diagnostics on memory and hard drive. It could be hardware failure. Press F2 at boot and try the quick test and see if any components fail the test.

 

Let me know fot further help,

David

Honor Student
Posts: 2
Member Since: ‎03-28-2017
Message 3 of 3 (66 Views)

Re: Auto Shutdown

Control panel > Power Option > Chose power options > shut down Never
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