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‎09-05-2022 08:39 AM

HP Recommended
Product: HP Pavilion x360 Convertible Laptop PC 14m-dw1023dx
Operating System: Microsoft Windows 11

Hi. I have recently bought HP Pavilion x360 m Convertible 14m-dw1023dx. After upgrading to Windows 11, I have lost HP B&O Audio Control software from my laptop rather, it seems to be replaced by HP Audio Switch which is nothing but a crap. I am facing severe low audio issues. I have tried reinstalling the relevant audio drivers and updated my Windows but the issue is still persistent. Anyone, who can guide me? Help would be much appreciated. Seems like, I  wasted my money in buying HP product.

3 REPLIES 3

‎09-05-2022 11:06 AM

HP Recommended

Hello @bensafi 

Sorry to hear that you are having problems ... I would like to help you.

(1) Download and install

Realtek High-Definition (HD) Audio Driver

6.0.9191.1 Rev.A758.2 MBSep 9, 2021Download

 

(2) Reboot and test again

(3) Please report your results

‎09-05-2022 10:28 PM

HP Recommended

I have already tried installing it from HP Drivers. I does not improve the sound quality at all. Can you suggest why B&O Audio Driver is replaced by RealTek HD Audio Driver? I find it strange because my laptop has a permanent trademark of B&O beside my keypad. 

‎09-06-2022 04:38 AM

HP Recommended

Hello @bensafi 

 

B&O should be packaged inside <Realtek audio driver> setup. This is how it is done at HP.

 

Kind regards

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