Resolve Windows 10 related issues for your HP computers or printers by HP Windows 10 Support Center
HP battery check diagnostic states battery is okay. It starts to charge but stops within 20 seconds.
@BONEK wrote:HP battery check diagnostic states battery is okay. It starts to charge but stops within 20 seconds.
Can you try going to Diagnostic test?
Turn off computer
Press and hold ESC then press the power button
Select Dianostics by pressing F2
Select component test>Battery test>Quick test>Run once
If the test fails and you were able to get a failure id, that means you need to replace the battery
If the test passed
Start your computer
Press Windows button+R
In the RUN Box type dxdiag then click ok then click YES
Look for BIOS and get the version example: BIOS F.19
Then go to HP website hp.com/support
On the search box type your computer's Product number then hit enter
Click Software and Drivers tab then click Go
Scroll down to to the buttom then look for BIOS
Kindly check if the BIOS is higher than your current BIOS version
If YES Click download then click Download Manually
Follow the prompts to update the BIOS then the computer will ask you to restart to apply the changes
Please let us know of your current progress
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