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BONEK
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Message 1 of 3
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BATERY will not charge

HP Recommended
HP ENVY 15 X360 PC
Microsoft Windows 8.1 (64-bit)

HP battery check diagnostic  states battery is okay.   It starts to charge but stops within 20 seconds.

Battery Capture.PNG

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visruth
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Message 2 of 3
Flag Post
HP Recommended
Hi,


You've not provided full model name, product number of your laptop.
http://support.hp.com/in-en/document/c00033108

Cell voltage 4 is '0'. Battery is failing, it'll be dead within days or months.

Replace it with new battery preferably HP genuine battery.

If you're within warranty, HP would replace it free of cost.

Contact HP:
http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html

http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html

Warranty: http://support.hp.com/us-en/checkwarranty

Else you can search HP part number you need (for battery) through online sellers in your country. Get OEM genuine one.


Regards

Visruth.
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ichi730
Level 9
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Message 3 of 3
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HP Recommended

@BONEK wrote:

HP battery check diagnostic  states battery is okay.   It starts to charge but stops within 20 seconds.

Battery Capture.PNG


Hi,

 

Can you try going to Diagnostic test?

Turn off computer

Press and hold ESC then press the power button

Select Dianostics by pressing F2

Select component test>Battery test>Quick test>Run once

 

If the test fails and you were able to get a failure id, that means you need to replace the battery

 

If the test passed

Start your computer

Press Windows button+R

In the RUN Box type dxdiag then click ok then click YES

Look for BIOS and get the version example: BIOS F.19

Then go to HP website hp.com/support

On the search box type your computer's Product number then hit enter

Click Software and Drivers tab then click Go

Scroll down to to the buttom then look for BIOS

Kindly check if the BIOS is higher than your current BIOS version

 

If YES Click download then click Download Manually

Follow the prompts to update the BIOS then the computer will ask you to restart to apply the changes

 

Please let us know of your current progress

Regards

"Education costs money; so does Ignorance"

If my post has helped you, click the Kudos Thumbs up!
If it solved your issue, Click the "Accept as Solution" button so others can benefit from the question you asked!


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