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- BATTERY not charging but plugged in

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05-15-2017 06:10 AM
Battery is not charging; it is indicating 0% but it is plugged in. the indicator lightshows fuuly charged but when unplugged, battery goesoff.
05-15-2017 06:23 AM
Hello @LADYKAKA,
Welcome to FORUM !!!!
Seems like the battery is gone bad.
Please test the battery and post back the results.
Testing and Calibrating the Battery (Windows 10)
http://support.hp.com/my-en/document/c04700771
Hope this helps, for any further queries reply to the post and feel free to join us again !!
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Thank You,
GBL84
I am not an HP Employee
