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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎05-15-2017 06:10 AM

HP Recommended
Product: HP Envy TS m6 sleekbook
Operating System: Microsoft Windows 10 (64-bit)

Battery is not charging; it is indicating 0% but it is plugged in. the indicator lightshows fuuly charged but when unplugged, battery goesoff.

1 REPLY 1

‎05-15-2017 06:23 AM

HP Recommended

Hello @LADYKAKA,

 

 

Welcome to FORUM !!!!

 

 

Seems like the battery is gone bad.

 

Please test the battery and post back the results. 

Testing and Calibrating the Battery (Windows 10)

http://support.hp.com/my-en/document/c04700771

 

 

Hope this helps, for any further queries reply to the post and feel free to join us again !!

 

 **Click the White Thumbs Up Button on the right to say Thanks**

Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

 

Thank You,

GBL84

I am not an HP Employee 

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