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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎05-26-2017 11:38 AM

HP Recommended
Product: HP Notebook-15 ay503-tx
Operating System: Microsoft Windows 10 (64-bit)

BIOS  administrator password is locked.When typed three times its says  disabled.ID is [i 69114498] .Can yoy please help me with master password.

2 REPLIES 2

‎05-26-2017 12:20 PM

HP Recommended

@roshangiree10

 

For that model you will need to contact HP and they should be able to send you a customized SMC.bin file which you can use at boot to reset the password.

 

 http://welcome.hp.com/country/w1/en/contact_us.html

 

When talking to the HP rep ask them to escalate your service request.

 

REO

‎05-30-2017 04:15 AM - last edited on ‎05-30-2017 08:29 AM by Retired

HP Recommended

Today i visited HP centre but they told me that i have to change motherboard and there was not such software named SMC,bin.If you have this software can you please forward it to my mail    (removed content)    .It would be a great help.

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