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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎04-07-2017 06:26 PM

HP Recommended
Product: HP ENVY 15-j012la Notebook PC

The problem started when I turned off my computer in a BIOS update after that when I turn on my computer it only sounds the fan and the screen is black and the key of Bloq mayus blinks and when I put a pendrive and press the windows key and b or v the screen blinks I really need your help thanks...

1 REPLY 1

‎04-08-2017 06:33 AM

HP Recommended

@lookthishedge

 

Hello;

Allow me to welcome you to the HP forums!

 

Turning off a PC during a BIOS update is a sure-fire way of trashing it.

 

Here are some troubleshooting steps you can try:  http://support.hp.com/us-en/document/c02693833

 

If that does not work, you would have to consider sending the laptop to an HP Certified Service Center to pay for having the BIOS flashed.  Here is information on the Centers:  http://support.hp.com/us-en/document/c00372730?jumpid=reg_r1002_usen_c-001_title_r0004

Good Luck



I am a volunteer and I do not work for, nor represent, HP
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