-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -

Create an account on the HP Community to personalize your profile and ask a question

04-07-2017 06:26 PM
The problem started when I turned off my computer in a BIOS update after that when I turn on my computer it only sounds the fan and the screen is black and the key of Bloq mayus blinks and when I put a pendrive and press the windows key and b or v the screen blinks I really need your help thanks...
04-08-2017 06:33 AM
Hello;
Allow me to welcome you to the HP forums!
Turning off a PC during a BIOS update is a sure-fire way of trashing it.
Here are some troubleshooting steps you can try: http://support.hp.com/us-en/document/c02693833
If that does not work, you would have to consider sending the laptop to an HP Certified Service Center to pay for having the BIOS flashed. Here is information on the Centers: http://support.hp.com/us-en/document/c00372730?jumpid=reg_r1002_usen_c-001_title_r0004
Good Luck
I am a volunteer and I do not work for, nor represent, HP
