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‎05-09-2017 11:20 AM

HP Recommended
Product: HP PAVILION
Operating System: Microsoft Windows 10 (64-bit)

While playing poker in the middle of my game i get a blue screen thats says: stop code:system service exception and also What failed: win32kbase.sys. How do i fixed this problem my laptop is new and i only use for poker?

1 REPLY 1

‎05-11-2017 08:22 AM

HP Recommended

@RICKYB112,

Welcome to HP Forums, this is a great place to get support, find answers and tips.


Thank you for posting your query, I'll be more than glad to help you.

I understand that you get a blue screen that says: stop code: system service exception and also What failed: win32kbase.sys on your HP Pavilion notebook.

 

Let's go through a few steps to troubleshoot this issue.

 

And here's the step by step guide for you in the link: Error Messages Display on a Blue Screen

 

Let me know how this works.
 

You have a good day ahead.

Rainbow23 - HP Support.
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