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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎01-07-2016 12:08 AM

HP Recommended
Product: EliteBook 820 G2
Operating System: Microsoft Windows 7 (64-bit)

Hi guys,

 

I have an issue with my bluetooth.

I need a drivers for this :

 

Gestionnaire de périphériques.jpg

 

ID : {e17246c4-072b-553c-ad04-596d9685a99d}

 

Thank you for the support.

 

Regards,

 

SR

3 REPLIES 3

‎01-07-2016 08:19 AM

HP Recommended

Hi:

 

Did you install the Intel bluetooth driver for the model wireless network adapter your notebook has?

 

If not, try the latest one directly from Intel...Left side of the page...

 

https://downloadcenter.intel.com/download/25319/Intel-PROSet-Wireless-Software-for-Bluetooth-technol...

‎01-07-2016 10:32 PM

HP Recommended

Thx Paul, but still the same.

I contacted the support, it's maybe a hardware issue..

‎01-08-2016 06:59 AM

HP Recommended

You're very welcome.

 

Perhaps it could be a hardware issue.

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