Bad Pool Header

[KevinMP7]

I recently got a blue screen of death with "Bad pool header" caused by "ntoskrnl" and after running both Windows and HP's diagnostic it came back with mixed results, the windows memory diagnostic came back with "Hardware problems detected" but using HP's memory diagnostic came back with "PASSED". I recently updated four drivers I downloaded from HP's website, video, audio, bluetooth and wireless lan, could one of these I updated be causing it? Windows event viewer didn't log anything before or after the "bad pool header" error. All help is appreciated.

[The_Fossette]

Hi @KevinMP7

Welcome to the HP Forums!

I appreciate you taking the time to share your concern and thank you for using this forum, it is a great place to find answers.

Saw your post and I understand that you are getting bad pool header error.

I’d love to help!

A pool header issue is a problem with Windows memory allocation. Device driver issues are probably the most common, but this can have diverse causes including bad sectors or other disk write issues, and problems with some routers. (By theory, RAM problems would be suspect for memory pool issues).

I recommend you to update all the driver on your computer and check if that helps. If the issue persists, run system file check.

System File Checker is a utility in Windows that allows users to scan for corruptions in Windows system files and restore corrupted files. It will scan your system files and to repair missing or corrupted system files in Windows. To run the SFC scan, refer to the Microsoft article below.

http://support.microsoft.com/kb/929833

Let me know how it goes and you have a great day.

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles. Take care now and have a splendid week ahead.

Take care!

Cheers!

[KevinMP7]

I got no "Bad Pool Header" at all today, laptop ran like a swiss watch and continues to go strong, maybe it was a fluke? Also its a clean factory reset so I doubt its file corruption, I did update a few drivers after but after a few adjustments, everything seems fine.

[The_Fossette]

Hi @KevinMP7

Thank you for posting back.

Perfect, I am really glad to hear that! 

If any other questions arise, please feel free to write back to me.

Take care!

Cheers!

[KevinMP7]

Unfortunately, I got another blue screen of death last night at 8:44 PM but this time it was "MEMORY_MANAGEMENT", I just don't get it, I ran an extensive 45 minute memory check using HP's UEFI Diagnostic program on my memory and got "PASSED" yet it almost seems like there's a faulty RAM module in this new laptop I got on the 1st of this month. Any help is appreciated, all drivers are updated, bios is updated and power setting is on "High Performance" which was changed from HP Recommended.

[The_Fossette]

Hi @KevinMP7

Thank you for posting back.

The most simple, and the most common solution for this problem is to simply restart your computer. After the restart, you shouldn’t get this error message anymore. So, before you try anything else, just restart your computer and see if the issue is fixed. However, if MEMORY_MANAGEMENT error message still appears, after you restarted your computer, there’s something more advanced you should try. 

SFC Scanner is one of the most cliché solutions for Windows-related problems, in this case, it may actually be helpful, because it repairs system files, and corrupted, or changed system files are exactly the cause of our problem. If you’re not sure how to run the SFC Scanner, do the following:

1. Right-click on the Start Menu button, and choose Command Prompt (Admin)
2. Enter the following line, and press enter: sfc/scannow
3. Wait for the process to finish (it will take a couple of minutes)
4. Restart your computer

Let me know how it goes and you have a great day.

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles. Take care now and have a splendid week ahead.

Take care!

Cheers!

[KevinMP7]

I ran SFC /SCANNOW and the only files it said it couldn't fix were sound files(wav) used by Windows 10. But not a single blue screen of death yet today, will post again if it happens again.

[The_Fossette]

Hi @KevinMP7

Thank you for posting back.

Test your computer and please post your results, as I will be looking forward to hearing from you.

Good day!

[KevinMP7]

My latest blue screen occurance is "DRIVER_POWER_STATE_FAILURE" caused by "hal.dll" and "ntoskrnl". I have all of the latest drivers installed and are set on High Performance, but I read that it can be caused by a driver going into "sleep" status but doesn't come out of sleep when its supposed to, just odd it happened while playing a game.