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dzek1011
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Base System Device Driver Missing

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I have an HP Pavilion dv2000. My sound has stopped working and i think it is because i have 2 base system devices without drivers and one coprocessor. where can i download the drivers for these devices so that i can fix my sound? PLEASE HELP

(I am running on windows 7 64 bit)

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Vidya
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Please provide the model number and product number of the system. Also, for the devices without drivers, please provide the hardware id from the properties. This will help us to suggest you the right drivers needed.

I am an HP employee.

Regards,
Vidya

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dzek1011
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how do you find all of that?

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Vidya
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Refer the following weblink that has the information to find the model number and product number of your system.

http://support.hp.com/us-en/document/c00033108=

 

Open Start, type devmgmt.msc and press enter. Double click a device. Choose the Details tab and then the Hardware Ids from the drop-down.They will look like the following:

 

PCI\VEN_1002&DEV_4370&SUBSYS_3091103C&REV_02 

PCI\VEN_1002&DEV_4370&SUBSYS_3091103C 

PCI\VEN_1002&DEV_4370&CC_040100 

PCI\VEN_1002&DEV_4370&CC_0401

I am an HP employee.

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Vidya

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dzek1011
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my model # is: says loading and nothing else (wont load)

my product # is: same as above

the first base device id is:

PCI\VEN_1180&DEV_0592&SUBSYS_30D6103C&REV_12
PCI\VEN_1180&DEV_0592&SUBSYS_30D6103C
PCI\VEN_1180&DEV_0592&CC_088000
PCI\VEN_1180&DEV_0592&CC_0880

the second is: 

PCI\VEN_1180&DEV_0843&SUBSYS_30D6103C&REV_12
PCI\VEN_1180&DEV_0843&SUBSYS_30D6103C
PCI\VEN_1180&DEV_0843&CC_088000
PCI\VEN_1180&DEV_0843&CC_0880

the coprocessor id is:

PCI\VEN_10DE&DEV_0543&SUBSYS_30D6103C&REV_A2
PCI\VEN_10DE&DEV_0543&SUBSYS_30D6103C
PCI\VEN_10DE&DEV_0543&CC_0B4000
PCI\VEN_10DE&DEV_0543&CC_0B40

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Vidya
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For the first two, please try installing the following driver:

ftp://ftp.hp.com/pub/softpaq/sp46501-47000/sp46999.exe

If the above one does not work, try this:

ftp://ftp.hp.com/pub/softpaq/sp45001-45500/sp45112.exe

 

For the third one, try the following driver:

http://www.nvidia.com/object/notebook-win7-64bit-267.76-whql-driver.html

If this does not work, try this:

http://www.nvidia.com/object/notebook_winvista_win7_x64_197.16_whql.html

 

 

I am an HP employee.

Regards,
Vidya

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dzek1011
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yes it worked thank you so much

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SAFIULLAH
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base system device
dkeirnes
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I am having the same problem with a missing driver for a "base system device".    My laptop is an HP Pavillion dv6700. 

 

the product ids of the first device is:

PCI\VEN_1180&DEV_0592&SUBSYS_30CF103C&REV_12
PCI\VEN_1180&DEV_0592&SUBSYS_30CF103C
PCI\VEN_1180&DEV_0592&CC_088000
PCI\VEN_1180&DEV_0592&CC_0880

 

the second device is :

PCI\VEN_1180&DEV_0843&SUBSYS_30CF103C&REV_12
PCI\VEN_1180&DEV_0843&SUBSYS_30CF103C
PCI\VEN_1180&DEV_0843&CC_088000
PCI\VEN_1180&DEV_0843&CC_0880

 

Can you help me find the correct drivers for these devices?  Thanks



 

Vidya
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Here are the drivers for Ricoh Card Reader:

Windows Vista drivers:
http://ftp.hp.com/pub/softpaq/sp37501-38000/sp37809.exe

Windows 7 drivers:
ftp://ftp.hp.com/pub/softpaq/sp46501-47000/sp46972.exe

I am an HP employee.

Regards,
Vidya

Make it easier for other people to find solutions, by marking my answer “Accept as Solution” if it solves your problem.

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