Battery Check Failure ID

[Ken2u]

Hi Everyone,

I have a HP Envy dv7-7000 series laptop, C2N70UA, running Windows 8.1 and I'm having battery charging issues. It states it's plugged-in and charging. Yet after 4+ hours, the charge level is as it began (7%). I have updated all software; done a "System Diagnostic"; purchased a new battery; the charging adapter is good; BIOS does recognized the new battery and not the old battery. With the new battery and a diagnostic, the system displays following code:

                                                                   "Failure ID: M0CCHL-6A478C-QFPK0K-C09C03

I am leaning toward purchasing a new motherboard and learn from "scratch" and understand what it may take to accomplish that feat . I am hoping it doesn't come to that. If anyone can assist me regarding this issue and the meaning, it will be appreciated.  

Thanks

[ManjunathTech · Accepted solution]

Hi

Try the steps given below first in case steps does not fix your issue please call HP Technical support and get the Motherboard replaced.

Disconnect AC

Shutdown

Remove battery

Connect AC

Startup

Open Device Manager

Click the plus (+) sign next to Batteries category, right-click All of the "Microsoft ACPI Compliant Control Method Battery" listings, and select Uninstall In the "Confirm Device Uninstall" dialog box, click OK. (it’s ok if you only have 1 of these listings).

Click the plus (+) sign next to System Devices.

Right-click the “ACPI Fixed Features Button" and select Uninstall. In the "Confirm Device Uninstall" dialog box, click OK.

Shutdown

Disconnect AC

Insert battery

Connect AC

Startup

[Ken2u]

Thank you for responding to my issue so soon. After implementing your instructions, it seemed to the problem so I clicked the "Accept As Solution" tag at the bottom of the page. Right afterwards, the battery charging symbol in the bottom right-corner stopped moving as if it was charging and the charge level remained at 6%. So I apologize for the "Accept As Solution" event. But I want to give you a "Thumbs Up".

The LED light on the right-side of of the laptop next to the "plugged-in adapter" wouldn't light-up nor startup after the battery was inserted. I then disconnected the adapter, removed the battery and re-connected the AC. The (white) LED light illuminated as usually when the power adapter has been inserted. I re-checked the battery by using the Device Manager and the "Microsoft ACPI Compliant Control Method Battery" has been re-installed, but the "ACPI Fixed Features Button" didn't return. 

I have contacted the battery's manufacturing and they are replacing the battery because the battery was 2-years old plus under any persons name who purchased it at that time. It had "697 cycles" and was sold to me as new. We'll see what happens and I'll let you know what occured after I received the replacement battery.

Do I need to re-install "ACPI Fixed Features Button" at anytime?

[ManjunathTech]

Hi

If the unit restarts automatically the driver will be reinstalled.

[Ken2u]

Thanks again for all your advice on this issue of the laptop battery and I apologize for not getting back to you much sooner. But I have some bad news. All our efforts in correcting this issue has failed thus far. I have implemented all the following and some twice or more:

• BIOS has been updated.
• Microsoft ACPI-Compliant Control Method Battery has been used several times with three-different battery which are new.
• Two-different chargers have been used besides the one belonging to my laptop and all are operating properly with other laptops.
• HP Battery Check doesn't recognize neither of the new batteries nor the old battery when attached to the laptop
• Calibrating the battery in Windows 8.1 doesn't recognize the battery when inserted.
• When System Diagnostics has run with the battery attached, it recognizes each battery being attached yet the results are the same for each, "Battery Check Failure ID: M0CCHL-6A478C-QFPK0K-C09C03".

With the laptop plugged in using the power adapter without the battery inserted, the laptop runs normally. The LED on the right-side of the laptop next to the CD/DVD Drive is located is white. After proper shutdown and battery inserted, the laptop will start once the power adapter is connected. The same LED is Red/Orange as though it's charging and the battery indicator in the lower, right-hand corner begins showing the battery as "Plugged-In and Charging" with the indicator showing it begins charging. After about one-hour, the battery indictor in the lower, right-hand corner of the screen displays a red "X" over the battery symbol and states "No Battery".

Last but not least. When I enter my product number for support, HP displays "HP ENVY dv-7-7212nr Notebook PC". When I enter my serial number, HP  displays "HP ENVY dv7-7227cl Notebook PC". Besides the battery issue, can you tell me why I recieve this result? I believe I understand but I would like some clarification please. 

I purchased my laptop in February of 2013 and have thought mant times since the problem began if this should have occurred so soon. I have been "wrestling" with this issue since before the summer began and if it wasn't for what I paid for it, I would "throw it into a lake". It has been a very good product until the issues began.

I hope you will be able to again assist me with this problem or maybe direct me in another direction.

Again, thanks for help and look forward to hearing from you real soon.

[Ken2u]

Hello Everyone...Please review my post message dated: 10-17-2014 02:19 PM before reviewing the rest of this message so you can see what methods and steps tried to get to the end of this issue. Forgive me but I didn't want to rewrite or copy & paste such a extensive message again taking up more space when we all want a possible answer to the problem as soon as possible. Maybe what I've tried will work for you. After reviewing, return to this message to get a better understanding of what I incurred...

...After implementing the methods and steps you reviewed, I restored my laptop to its original state with Windows 8. The restore/recovery process didn't fix the battery issue. At the end of my "investigation and process of elimination" through HP, I.T. Professionals and myself (I.T. Student), the conclusion is agreed upon that my motherboard has been damaged in some form after about 18-months or less of use. So I will purchase another motherboard myself and install it myself or send off to have it repaired. The cost to have it repaired is estimated between $200 - $350 excluding shipping/handling/tax to and from a repair facility if sent out. I am presently researching what it will cost me in time and funds to replace the motherboard myself. And I will get back to you as soon as possible with my decision and the results, although it may take a little time.

Also, except for this forum where many HP Experts and everyday people who purchased HP Laptop items, I didn't get much assistance from HP directly without it costly me something. After being on the phone with customer service, which disconnected me three-times, I couldn't get any information on repair request and if I could get someone to diagnose the issue without first charging me a fee that was really too extensive for was  being requested.

Again, thanks to all those who have contributed information in any form with trying to solve this and other issues regarding HP product issues.