• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎05-18-2017 01:14 PM

HP Recommended
Product: ProBook 450 G3
Operating System: Microsoft Windows 8.1 (64-bit)

Hi All,

 

I have HP Probook 450 G3, my battery backup time was around 3 to 4 hours. While charging, my charger plug got disconected and then suddenly after few seconds screen went black and power button led, caps lock led and led near charging pin of laptop started blinking and no response from laptop. When I connected charger, laptop working perfectly and battery status showing "0% available (plugged in, not charging)" and hence not charging.

 

I have tried steps for uninstalling adapter driver from device manager, removing battery and pressing power button for 15 seconds and so on. But still problem is there. I have also used HP Support Assistant to check battery, after battery check up diagnosis, it shows "Primary Battery : Calibrate. The battery is functioning correctly, but it needs to be calibrated. You will experience shorter battery life between charges if the battery is not calibrated." Also, in advanced information Cycle count = 80/300, Terminal Voltage = 16797mV, Status = 260, but Remaining Capacity = 1mAh and Current  = 0mA. I have read to calibrate manually but for that we need to charge battery and its not charging.

 

Looking forward towards community experts in helping me to solve my problem.

 

Thanks,

Naveed

 

Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.