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‎01-05-2018 11:29 AM

HP Recommended
Product: HP Pavilion dv6700 Entertainment Notebook PC series
Operating System: Microsoft Windows 10 (32-bit)

I am trying to get some information regarding the battery recall on HP notebooks. I have a HP Pavilion DV6700 entertainment pc. I have tried looking EVERYWHERE on your support pages, have downloaded the Battery validation utility, etc....but still cannot get an answer. Is there a phone number we can call where a human being can help me out?

2 REPLIES 2

‎01-06-2018 02:18 AM

HP Recommended

Batteries affected by this program were shipped with specific HP Probook 64x (G2 and G3), HP ProBook 65x (G2 and G3), HP x360 310 G2, HP ENVY m6, HP Pavilion x360, HP 11 notebook computers and HP ZBook (17 G3, 17 G4, and Studio G3) mobile workstations sold worldwide from December 2015 through December 2017. They were also sold as accessories or provided as replacements through HP or an authorized HP Service Provider.

 

copied from https://batteryprogram687.ext.hp.com

‎01-06-2018 10:18 AM

HP Recommended
How do I get my replacement battery or what do I need to do???
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